Sales Development Representative

About Thoughtful

The Thoughtful Agency is a Sydney‑based digital performance marketing agency specialising in eCommerce growth for fashion, beauty, and lifestyle brands. With over a decade of experience, we've earned the trust of premium retailers and brands through our unified expertise in performance marketing and brand building. Our holistic strategies span Meta, Google, and affiliate channels—combining data, creativity, and technology to drive customer acquisition and retention with tangible results. We act as a strategic growth partner—crafting integrated media plans that scale brands profitably and meaningfully

Working with us

We scale fashion and lifestyle brands using the latest data, trends, and digital strategies. We love the thrill of agency life – it's fast-paced, dynamic, and rewarding. We appreciate the challenges too, so we value work-life balance and approach everything thoughtfully.

The Role

As the first point of contact with prospective clients, our Sales Development Representative plays a vital role in shaping the growth journey of fashion and lifestyle brands. You'll be instrumental in identifying opportunities where Thoughtful's performance-driven, creative marketing solutions can help brands elevate their eCommerce revenue.

On a day-to-day basis, you will be responsible for;

• Qualify inbound leads from marketing campaigns and translate them into high-potential sales opportunities.
• Reach out to prospective clients through personalised cold calls and emails.
• Uncover client needs—identifying whether they require strategic growth support, performance marketing, affiliate partnerships, or creative services.
• Schedule introductory and discovery meetings between prospects and our account or growth leadership teams.
• Stay informed about Thoughtful's evolving service offerings, platform expertise (Meta, Google, affiliate networks, email/CRM, etc.), and case studies.
• Use systems and lead management tools to drive effective outreach cadences and track engagement metrics.

Experience you'll bring

The ideal candidate is always positive and thoughtful, a straight shooter, and a team player. They'll also have:

• Proven experience using a variety of sales techniques—including cold outreach—to open and nurture new conversations.
• History of meeting or exceeding lead qualification or outreach targets in a sales role.
• Comfortable with CRM tools such as Salesforce to manage pipelines and outreach workflows.
• Strong written and verbal communication—able to craft compelling dialogue with fashion and lifestyle brand stakeholders.
• Rapid learner with curiosity about digital marketing, eCommerce growth strategies, and emerging social/affiliate platforms.
• Familiarity with Google Workspace (Gmail, Docs, Sheets).
• Keen understanding of KPIs such as engagement rates, lead-to-meeting conversion, and pipeline velocity.
• A proactive, collaborative attitude—aligned with Thoughtful's positive and detail-oriented culture
• University degree (or equivalent); experience in sales, marketing, or eCommerce is a strong advantage.

What's on offer

With a strong culture, you can take an agency from good, to great – to bloody amazing. Some of the reasons our team loves working at Thoughtful include:

• Opportunity to advance your career as the company grows
• Regular in-house training from industry leaders
• Performance incentives for exceptional work
• Flexible working options and wellness leave
• Free gifts from awesome clients
• Regular social events and free Mecca coffee all day

Our hiring approach

If you're still reading, we're excited that you're considering joining the Thoughtful team Outlined below is our recruitment process – it's designed to be rigorous and flexible so we can assess mutual fit along the way.

• Screening
  : Our hiring team will review your CV, cover letter, and screening questions. These points of reference combined help us understand you and your motivation better.
• Technical Interview:
  In our first meeting, we'll deep-dive into your technical skills, experience, and special talents. You may be asked to do some prep on a case study or take-home task, but we'll let you know beforehand.
• Culture-Fit Interview:
  If your technical fit is bang on we'll want to know if we're a fit culturally. This interview is designed to help us assess alignment on core values and ways of working.
• Reference Checks and Offer: At this final stage of our process we'll do reference checks with two contacts before extending you an offer.

Of course, you'll get to ask us questions along the way too

Don't tick all the boxes?

While a stellar CV and experience are important, we care more about you, the person. If you're passionate about e-commerce and digital marketing, and delivering exceptional client results, we'd love to hear from you.