Food & Beverage Guide

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity:

Join the Food & Beverage team at Crystalbrook Riley With stunning venues including Paper Crane, Calypso Club and Rocco, each offering its own unique character and style, you will be part of a team that delivers bold flavours, creative cocktails and memorable guest experiences.

As a Food & Beverage Guide, you will bring personality, confidence and flair to every guest interaction — from recommending signature dishes to delivering attentive, polished service that reflects our vibrant, modern brand of sustainable luxury.

This part-time role offers 16–24 hours per week, with opportunities to pick up additional shifts. If you thrive in a dynamic, high-energy environment, love connecting with people and take pride in creating exceptional guest experiences, this is the perfect opportunity to grow your career with Crystalbrook Riley.

The Talent:

You are warm, confident and passionate about creating memorable guest experiences. With a flair for service and a genuine love for food and drink, you bring authenticity, energy and care to every shift.

• Previous experience in food and beverage service, ideally in a hotel, resort or luxury venue
• Strong beverage knowledge, including cocktail preparation and wine service
• Excellent communication and interpersonal skills with a guest-first mindset
• A calm, confident approach in a busy service environment
• Immaculate personal presentation with a friendly, engaging style
• Current QLD Responsible Service of Alcohol (RSA) certification
• Flexibility to work across a 7-day roster, including weekends and public holidays

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We're proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.   

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.   

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.