Customer Service Officer

JOB REF: KH694860

• Be part of an inclusive and supportive team that's passionate about delivering exceptional customer service.
• Outstanding development opportunity with full training and ongoing support to help you succeed and complete your Certificate III in Business.
• 12-month fixed term role, initially based in Murdoch, moving to Perth CBD end of 2025.
• This opportunity is only open to Aboriginal and/or Torres Strait Islander applicants, in accordance with Section 51 of the Equal Opportunity Act 1984 (WA).

Kleenheat has been providing energy solutions to homes and businesses across Western Australia and the Northern Territory for more than 60 years. We're a WA born and bred company, and part of the national Wesfarmers group.

We're committed to delivering energy for today's customers and tomorrow's opportunities, with a focus on safe and reliable products and helpful customer service.

We're proud of our values of safety, accountability, integrity, collaboration, and customer focus – and understand that our success is because of our people.

About the role:

Are you looking for a supportive environment to kickstart your career in customer service? Kleenheat is offering an exciting opportunity for Aboriginal candidates to join our team as a Trainee Customer Service Officer.

Our one-year traineeship gives you the opportunity to build your skills and develop hands-on experience in a busy customer service environment whilst completing your Certificate III in Business. You will be given the opportunity to rotate through different parts of the customer service team and be mentored by professionals who are keen to share their knowledge and support your career development.

What you will be doing:

• Work as part of a team to help make sure our customers have a great experience.
• Talk to customers by phone, email, or social media to help them with their questions.
• Answer customer questions clearly and on time — this could include helping them set up accounts, update details, or understand their bills.
• Support other teams with simple admin tasks when needed.

To excel in this traineeship, you will

• Be keen to develop your communication skills.
• Be open to growing your skills in problem-solving, working with numbers, and managing your time.
• Have a basic understanding of Microsoft Office (Word, Excel, and Outlook), or you're willing to learn.
• Flexibility with working hours (The Customer Service team work rotating shifts between 8:00am – 5:00pm Monday to Friday.)

This opportunity is only open to Aboriginal and/or Torres Strait Islander applicants, in accordance with Section 51 of the Equal Opportunity Act 1984 (WA), as part of our commitment to increasing Aboriginal and Torres Strait Islander representation in our workforce.

Why Kleenheat:

Right now, at Kleenheat, we are looking for ambitious individuals eager for the chance to shine and thrive in their career. In return, we offer the recognition and reward you deserve for making a real impact every working day.

We are committed to building an engaged and talented workforce that is representative of the people who live in the communities where we operate. At Kleenheat we foster an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. As part of our commitment to increasing Aboriginal and Torres Strait Islander employment opportunities, this traineeship is only available to Aboriginal and/or Torres Strait Islander candidates.

We're proud of the way we support our team—offering flexible working arrangements and tailored support to help you thrive. If you need flexibility or additional assistance during the application process or in the role, please let us know. We're here to help you succeed.

We value our employees by offering:

• Ongoing professional development and career opportunities across our diverse businesses and the Wesfarmers Group.
• Access to employee benefits across Wesfarmers including staff discounts at Bunnings, Kleenheat, Kmart, Target and Officeworks and Wesfarmers Arts sponsored events.

Applications close: 5pm AWST Sunday 14th September 2025

At Kleenheat, we recognise that it can be daunting to apply for a new role, therefore we aim to remove the guesswork by letting you know what you can expect

Should you be shortlisted to the next stage, our recruitment process will include a face-to-face interview, a national police clearance, reference checks and a pre-employment medical including drug & alcohol screen.

We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.

Agency applications will not be accepted.