Passenger Service Agent

2 days ago

Mascot New South Wales, Australia OACIS Full time $60,000 - $90,000 per year

Role:
 Passenger Services Agent

Where:
 Sydney Airport (hello, M5 on‑ramp)

When:
 Applications close 10 October 2025

We're Not Hiring… We're Boarding

Forget beige job ads. This is your boarding call to join 
OACIS
 — the aviation services crew that's shaking up the way people travel.

We're the team that turns airport chaos into calm, queues into smiles, and "where the heck do I go?" into "right this way." We work across Australia, New Zealand, Europe and the Middle East, partnering with airports, airlines, and tourism operators to make travel 
freedom, flexibility, and fun
.

Why You'll Love This Ride

  • Global Vibes, Local Base
     – Work in the heartbeat of Sydney Airport, where every shift feels like a mini world tour.
  • Easy access
     - whether you are from north, south, east or west, Sydney Airport is closer than you think.
  • Level Up
     – Training, cross‑skilling, and real career pathways (we love promoting from within).
  • Ongoing skills development
     - in service, safety and operations
  • Innovation in Action
     – We're not stuck in "how it's always been done."
  • Values That Matter
     – Safety, integrity, teamwork, and customer obsession aren't just posters on the wall — they're how we roll.
  • Love flexibility?
     - Skip the 9-5 grind. At the airport, no two days (or shifts) are ever the same. Enjoy flexibility and more time for yourself

Your Mission (Should You Choose to Accept It)

  • Meet & greet passengers like they're VIPs (because they are).
  • Be the human GPS — wayfinding, guiding, and problem‑solving on the fly.
  • Provide wheelchair assistance with care, dignity, and a smile.
  • Keep queues moving and stress levels low.
  • Jump into ad‑hoc tasks to keep the airport experience seamless.

What You Bring to the Crew

  • Possibly language(s) in addition to English
  • Reliability, presentation, and a "let's make it happen" attitude
  • Customer service experience (aviation, hospitality, tourism, or events a plus)
  • Physical fitness to handle luggage up to 32kg (for baggage handling shifts)
  • A knack for making people feel at ease
  • Fluent English and confident communication

The OACIS Difference

We're not just filling shifts — we're building a crew that's proud to wear the badge. You'll get:

  • Structured onboarding
     so you hit the ground running
  • Ongoing skills development
     in customer service, safety, and operations
  • Cross‑training
     to keep things fresh and varied
  • Pathways to leadership
     for those who want to climb
  • A team culture that's supportive, inclusive, and actually fun

Ready for Take‑Off?

If you've got the energy, empathy, and edge to thrive in one of Australia's most dynamic workplaces, we want you on board.

At OACIS
we embrace diversity, inclusion, and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do, it's also the smart thing to do.

Applications close:
 10 October 2025

We're shortlisting and interviewing as we go — so don't taxi too long on the runway.

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