Passenger Service Agent

2 weeks ago

Mascot, Australia iDA Australia Full time

Great Opportunity for a Ground Service Agent at Sydney International Airport
- **All applicants need to hold the full work rights to work permanently in Australia as we are not able to sponsor your work visa.**_

Please note: This is Full-time role on Shift work. We are looking for someone who is able to work with all shift type: Morning shift, Day shift, and Night shift and available working on weekdays, weekends and holidays.

**Responsibilities**:

- Passenger check in, manual and DCS.
- Receive ticket, passport, check documents for validity and accept or reject documents.
- Accept & weigh bags, accept or reject, if reject discuss with passenger (re cost of excess baggage etc.).
- Process check in, tag baggage, arrange seating & issue boarding passes, ensure compliance with security requirements.
- Customer service - assessing the needs of the customer.
- Check serviceability of equipment.
- Arrange & remove tensile barriers and carpets.
- Push WCHR’s, (wheelchair passengers), assist MAAS, (meet and assist), passengers on arrival and departure.
- Set up, close down & stock check in counters.
- Record (written or electronic) flight data and file reports into flight files - (MEL only).
- Answer telephones enquires, operate fax & photocopy machines etc.; send telex’s as required.
- Duties as directed by Managers & Supervisors within skills base.
- Be current in Dangerous Goods Awareness.
- Observe OH & S and security requirements.
- Operate and responsible for recording of flight data.
- Filing reports into flight files.

**Requirements**:

- Experience of Cabin Crew, Passenger Service Staff, or Customer Service at Luxury Hotel
- Understanding for Japanese "Omotenashi" culture for providing the excellent customer service
- Excellent interpersonal skills
- Professional presentation and excellent customer service skills
- Excellent English written and verbal communication skills
- Japanese or other language skills are a plus
- MUST be available to work morning and night shift
- MUST be able to work on weekdays, weekends and holidays
- Proficiency in MS Office
- Understanding of cultural diversity

[Agency Info]

World Mode Holdings Group is a leading recruitment consultancy business in Japan. WMH Group has the largest market share of fashion retail job placements in Japan, with over 1,000 clients in the fashion industry.

iDA Australia is a subsidiary of WMH Group, established in Sep 2018.

**Salary**: $52,000.00 - $54,000.00 per year

Schedule:

- Morning shift
- Night shift
- Shift work

Ability to commute/relocate:

- Mascot NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you interested in learning Japanese customer communication culture?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Japanese or any other languages (preferred)

Work Authorisation:

- Australia (required)

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