Unified Communications Engineer

1 week ago

Sydney, New South Wales, Australia Commonwealth Bank Full time $104,000 - $130,878 per year

  • You are a customer service focused Communications Engineer 

  • We are team of talented and thoughtful technologists 

  • Together we will deliver amazing end-user experiences for our colleagues   

See yourself in our Team

The End User Experience (EUX) team is dedicated to delivering the best workplace technology experience for all teams across CBA. Our focus is on providing the latest tools, technology, and resources to enhance the way our teams work together, empower our people to achieve more, and to provide our customers with better outcomes. 

Do work that matters  

As a Unified Communications (UC) Engineer, you will be responsible for the design, implementation, support, and continuous improvement of enterprise-wide communication systems. This includes mobile and desktop voice, video, messaging, and collaboration platforms that enable seamless and secure communication across the organisation. You will work closely with internal stakeholders, vendors, and support teams to ensure high availability, performance, and user satisfaction. 

Key Responsibilities:

  • Design, deploy, and maintain unified communication solutions including Microsoft Teams, Mobile Voice, Meeting Room Systems and Desktop Telephony 

  • Monitor, troubleshoot and resolve complex issues related to UC infrastructure, including endpoints and network dependencies. 

  • Provide technical support and perform fault analysis to identify and remediate repeating issues 

  • Document system configurations, standard operating procedures, and user guides. 

Ideal knowledge, skills & experience 

  • Have previous experience in a Unified Communications or Mobility role.

  • Excellent troubleshooting, documentation, and communication skills. 

  • Relevant Vendor Certifications are desirable, as is exposure to Agile methods of working. 

This role is ideal for someone who has mastered at least one of the following technologies and is willing to get exposure to the remainder: 

  • Microsoft Teams 

  • Teams Telephony and Operator Connect 

  • Teams Phone Handsets and Teams Meeting Room Devices

  • Powershell scripting and automation 

If the above sounds like you, apply now 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 19/09/2025

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