Head of Professional Services

2 weeks ago

Sydney, New South Wales, Australia Cliffside Cybersecurity Full time $104,000 - $130,878 per year

About Cliffside Cybersecurity

Cliffside Cybersecurity is renowned for the quality of its service and our unwavering commitment to delivering exceptional results for our clients. We're known for being pragmatic, solutions-focused, and for helping organisations navigate the ever-increasing demands of cybersecurity with a brutally honest approach.

We're not looking to just offer you a job; we're offering you a career path with Cliffside.

Why this role exists

Cliffside is growing quickly and we need a senior leader to own security consulting delivery across Australia. You'll run portfolio P&L, uplift utilisation and margins, mature our delivery methodology, and lead PMO and Practice Leads to consistently deliver measurable client outcomes.

What you'll do

Own the business: Full P&L for security consulting (forecasting, revenue recognition, GM%, pricing discipline, write-offs/WIP).

Scale delivery: Build and lead Consulting Managers/Principals, Practice Leads (Cloud Sec, GRC, AppSec, etc.) and PMO; hire, coach, succession plan.

Operational excellence: Define and enforce methodology, QA/stage gates, RAID/change control, standard SOWs/MSAs and delivery playbooks.

Portfolio governance: Run weekly delivery reviews, health/margin dashboards, corrective actions, and executive escalations.

Capacity & utilisation: Workforce planning, bench management, subcontractor strategy, certification pathways, and skills matrix.

Sales partnership: Shape solutions, scope/pricing, deal reviews and handover; support pursuits and executive presentations.

Client leadership: Act as executive sponsor on strategic accounts; drive renewals, expansion, and referenceability.

Risk & compliance: Align delivery with NIST CSF, ISO 27001, and ASD Essential Eight; ensure secure-by-default practices and audit readiness.

Partner ecosystem: Manage alliances with cloud/security vendors; package repeatable offerings and accelerators.

Continuous improvement: Instrument KPIs, run post-engagement reviews, and translate insights into training and process updates.

What success looks like (KPIs)

Delivery: ≥95% on-time/on-scope; rework ≤3%; declining quality escapes.

Commercials: Gross margin on target; revenue forecast accuracy within ±5%; write-offs

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