Medical-Health Receptionist

Position Overview

In the light of practice growth and restructure, we are hiring another Medical-Admin Receptionist. As a first point of contact for clients and visitors, this role is important to providing a professional and welcoming environment. Importantly, the primary focus will be supporting the team in providing smooth day-to-day operations through reception duties, appointment scheduling, client service, and a variety of administrative tasks.

Key Responsibilities

Reception & Client Service

• Greet clients and visitors warmly and professionally, creating a welcoming environment.
• Manage incoming phone calls, emails, and client inquiries in a courteous and timely manner.
• Manage client scheduling, reminder calls, and calendar management for clinicians.
• Handle billing and payment processing, including Medicare, NDIS claims, and private health insurance.
• Maintain confidentiality and discretion when handling sensitive client information.

Administration & Support

• Assist with administrative duties as needed.
• Perform data entry, prepare reports, and assist with general office tasks.
• Contribute to improvements in office systems and procedures.

Team Support & Communication

• Work closely with clinical staff to ensure smooth coordination between reception and clinical services.
• Communicate professionally with staff, clients, and visitors to maintain a positive working environment.

Key Qualities & Attributes

The ideal candidate will demonstrate:

• A strong client service focus with a professional, empathetic, and approachable demeanor.
• Excellent organizational skills, including the ability to manage appointments and prioritize tasks.
• High attention to detail, particularly in scheduling, billing, and maintaining client records.
• A collaborative and positive attitude, promoting a friendly, team-oriented atmosphere.
• Clear, confident communication skills, both written and verbal.
• A warm, engaging personality that supports both clients and staff in a positive manner.

Essential Experience & Skills

• Prior experience in a medical or allied health receptionist or administrative role.
• Familiarity with Medicare, NDIS, and private health billing processes.
• Proficiency in Microsoft Office and general IT systems.
• High commitment to confidentiality, professionalism, and ethical standards.

Desirable Experience

• Experience in a busy multidisciplinary medical or healthcare environment.
• Experience in handling client inquiries and delivering excellent customer service in a healthcare setting.

Selection Criteria

• Experience and Skills: Minimum 2-3 years prior experience as outlined above
• Client Relations: A reliable, professional, and client-focused approach to all tasks.
• Communication Skills: Strong verbal and written communication with a warm and friendly demeanor.
• Organizational Skills: Proven ability to manage multiple tasks, prioritize effectively, and keep things organized.
• Team Support: Ability to work as part of a team and contribute to a positive workplace culture.

Position Type: Permanent, Full-time

Reporting To: Admin Support Coordinator

Application Process

To apply for this position, it is important to submit the following:

• Cover Letter: Specifically addressing the essential experience and selection criteria above.
• Curriculum Vitae (CV): Detailing your professional experience and qualifications.
• Photo: Optional, but preferred for ease of reference.

Contact Information

For further information about EduCare and MindCare, visit our websites EduCare and MindCare. For inquiries about the position, please contact Dr Bruce R Youlden via email at or by mobile at

Note: Only shortlisted candidates will be contacted. Thank you for your interest