Senior Librarian, Client Experience

2 days ago

Bruce, South Australia University Of Canberra Full time $100,838 - $109,243 per year

Job no: 503337

Work type: Professional

Location: Bruce

Categories: Library Services

  • Empowering students, supporting academic excellence, and leading a high-performing team
  • UC Level 7, Salary Range $100,838 pa - $109,243 pa plus 17% Super
  • Full Time, Continuing Opportunity

About us:

Join University of Canberra where we walk together to foster an inclusive community. Together, we endeavour to empower, connect, and exchange knowledge with our diverse people, cultures, and environments.

We stand firm and dedicated to upholding fundamental values such as inclusivity, honouring Indigenous cultures (Narragunnawali), driving positive change, nurturing curiosity, and promoting collaborative efforts. We are committed to leading the national education sector in championing equity, diversity, inclusion, and accessibility via Connected – A Decadal Strategy UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability and people from culturally and linguistically diverse backgrounds.

Are you passionate about empowering students, supporting academic excellence, and leading a high-performing team? We want a dynamic and experienced professional to lead our ASK Advisors and champion academic and research support across our vibrant community.

About the Role:

As the coordinator of the Academic Skills and Knowledge (ASK) Advisors , you will manage this peer casual team and play a pivotal role in delivering exceptional client services to students, staff, and the broader UC community—both online and on campus. This is your opportunity to shape a culture of continuous improvement and innovation in a flagship peer support service.

Key Responsibilities

  • Lead, supervise, and mentor the ASK Advisor team to deliver high-quality academic support
  • Foster a culture of continuous improvement and professional development
  • Collaborate across Library teams and university stakeholders to enhance service delivery
  • Ensure consistent, high-impact support for both online and on-campus users
  • Oversee rostering, supervision, and day-to-day operations of the ASK Advisor service
  • Manage training programs to ensure staff are equipped to meet evolving needs
  • Engage with stakeholders to deliver a strong, client-focused experience
  • Contribute to the management of the physical collection and promotion of academic resources

What We're Looking For:

  • Demonstrated leadership and team management experience
  • Strong background in academic or library support services
  • Excellent communication and stakeholder engagement skills
  • Proven ability to drive service innovation and continuous improvement
  • Experience in training, supervision, and rostering
  • Knowledge of collection management practice
  • A degree in Library and Information Management, or extensive relevant experience.
  • Eligibility for professional membership to the Australian Library and Information Association (ALIA) is desirable.

Offerings/ Benefits/ Culture:

The University offers excellent conditions and benefits such as:

  • Flexible working arrangements
  • Family-friendly policies
  • On campus Gym, Medical services, Cafes, Post office, Supermarket and Childcare facilities.
  • Professional Development offerings (study assistance, corporate programs and discounts)
  • Innovative work environment with a diverse and inclusive culture
  • Access to Employee Assistance Program and a corporate private Health Plan (Bupa)

What we need from you: To be considered for this position, we require your Resume and a cover letter explaining what skills you would bring to the role; no additional documents are necessary.

Submit your Resume We kindly ask that you take this opportunity to align your Resume with the Position Description, ensuring that your skills and experience are clearly articulated in connection with the specific requirements of the role.

If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.

Working rights: Applicants who wish to apply for this position must have valid working rights at the time of submission.

WWVP: The University of Canberra is committed to the safety of vulnerable and young people. As such, successful applicants will be required to have a current ACT working with vulnerable people registration.

For job specific information: please contact Lisa Roulstone, Team Leader, Learner Experience, Collections and Access on or email

For recruitment and application questions: please contact the Talent Solutions team on or email If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.

Closing date: 11.55pm, Sunday 19 October 2025

Advertised: 06 Oct 2025 AUS Eastern Daylight Time

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