Senior Service Specialist

Company Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Please note Rest does not accept speculative resumes from recruitment agencies

Job Description

• Join An Award-Winning Superannuation Fund Provider
• Transactional & Compliance Communications Focus Meeting Regulatory Standards
• Superannuation or Financial Service Industry Sector Experience Required
• Sydney Located
• Hybrid Working - Blend of Sydney CBD Office / Home

Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The purpose of the Senior Service Specialist - Compliance Communicationsis to collaborate with Partners and internal teams to ensure that all transactional and compliance communications to Members and Employers meet regulatory standards, reflect our tone of voice, and support our business strategy.

This role also proactively manages change, resolves issues, and oversees ad-hoc compliance mailings to ensure robust, Super Simple communication processes.

Key Accountabilities/Responsibilities

• Shape team vision and objectives with your manager; communicate priorities and milestones to stakeholders.
• Monitor industry trends and drive innovative, cost-effective communication strategies.
• Support team development, training, and succession planning.
• Oversee end-to-end transactional correspondence across all channels, ensuring alignment with standards and promoting digital options.
• Maintain correspondence registers and collaborate on reporting and exception management.
• Engage early with project teams for ad hoc mailings, validate processes, and ensure compliance.
• Lead communication projects from planning to delivery, managing budgets, risks, and stakeholder engagement.
• Ensure vendor solutions align with quality, cost, and risk requirements

Qualifications

• Degree in a relevant field or equivalent experience.
• RG146 or insurance/superannuation certification (preferred).
• Minimum 5 years' experience in a similar role, i.e. compliance communications within superannuation or financial services.
• Strong written and verbal communication, with experience in crisis communications and producing clear, engaging content.
• Proven strategic, analytical, and problem-solving skills for developing and refining communication strategies.
• Ability to manage multiple projects and meet deadlines.
• Proficient with Confluence, JIRA, and familiar with Agile and Waterfall methodologies.
• Excellent collaboration skills across teams and stakeholders.
• High attention to detail and commitment to accuracy in all communications and reporting.

Additional Information

Benefits

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Hybrid working
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Meeting free breaks (Rest Stops)
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2023. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier