Senior Travel Specialist

Job Title:
Senior Travel Specialist

Location:
Sydney, Australia

About the Company:

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you're looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Senior Travel Specialist Overview:

We are looking for a full-time (37.5 hours per week) Senior Travel Specialist who can support our growing Private & Corporate Department. As a Senior Travel Specialist, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Plan and sell a range of travel services, including air and ground transport, accommodation, insurance and other related travel services to allocated corporate client accounts.
• Fully service all enquiries, requests, bookings, and ticketing to TAG standards, including documentation, and assist more junior colleagues on more complex enquiries.
• Ensure all air, rail, hotel and/or other ancillary reservations meet company standards and client expectations and ensure client and booking files are maintained in relevant systems.
• Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific client requirements are met.
• Handling VIP travel to the necessary standard.
• Deal with any post-booking queries, rectifying any requested changes and efficiently processing reissues where required.
• Effectively manage any travel problems, changes or disruptions and assist with handling complaints or refunds.
• Negotiate or utilise negotiated rates from suppliers to secure beneficial financial outcomes for TAG.
• Have awareness of and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin.
• Operate in accordance with client service level agreements (SLAs) and TAG policies and standards.
• Complete all PNR's and files accurately and promptly, ensuring all QC points are met as standard.
• Demonstrate excellent customer service and form strong client and supplier relationships.
• Assisting less experienced consultants with questions and training.

Qualifications:

• Certificate, diploma or degree in tourism/travel OR in lieu of education, equivalent combination of education and directly related experience.
• 5+ years of relevant experience within a travel agency.
• Good knowledge and understanding of airfares, contracted fares, ticketing, and reissues.
• GDS experience (Galileo preferred).
• Versed in booking flights, hotels and a good understanding of published airfares.
• Experience handling VIP, entertainment clients, and/or group travel.
• Strong knowledge of Microsoft Suite, and familiar with/ability to use TAG's travel systems including Travelport Galileo, Tramada NG, TAG Desktop and the relevant Online Booking Tool utilized by each client. Serko – Zeno, Locomote or Concur for Travel.
• Excellent verbal and written communication skills.
• Well established organisational skills and attention to detail.
• Ability to work independently or within a team environment.
• Versatility, flexibility, and a willingness to work within constantly changing environment.
• Excellent customer service and negotiation skills.
• Proactive and self-starter.
• Problem-solving and multi-tasking skills with ability to prioritise, meet deadlines and think outside of the box.
• Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue.
• Excellent customer service skills internally and externally.

Experience TAG Perks:

• Competitive salary
• Wellness/EAP programme
• Employee discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to -