Senior Application Specialist

4 hours ago

Sydney, New South Wales, Australia Hays Full time $40,000 - $120,000 per year

Senior Application Support Specialist

Contract Duration:
26 Weeks

Location:
50 Scott Street, Liverpool, NSW

Start Date:
Immediate

Flexible Working Arrangements Available

Our client is seeking a highly skilled and motivated Senior Application Support Specialist to join their dynamic IT team. This is a fantastic opportunity to contribute to the delivery of high-quality corporate applications and IT services in a collaborative and forward-thinking environment.

Key Responsibilities:

  • Provide an exceptional customer experience to all stakeholders, maintaining a positive and professional attitude in all interactions.
  • Ensure corporate applications are maintained to the highest possible standard of productivity, efficiency, and vendor recommendations.
  • Analyse and resolve complex application problems in conjunction with users and application vendors.
  • Improve application functionality and performance; provide suggestions for system and business enhancements, including implementing system configurations.
  • Lead application projects (upgrades, enhancements) and assist users in running their application projects, providing technical and project support where required.
  • Provide technical expertise and knowledge of IT services to resolve incidents and ensure they are managed according to IT Incident and Problem Management procedures.
  • Ensure all relevant incidents and service requests are logged with sufficient detail, including correct classification, allocation, and prioritisation.
  • Lead post-incident analysis to identify root causes and ensure learnings are documented accordingly.
  • Manage and implement system changes according to IT Change Control procedures to minimise the risk of service outages and disruption to business operations.
  • Establish and maintain effective relationships with business stakeholders, technical teams, project teams, and external service providers to ensure corporate applications and solutions are viable, consistent, and support business needs.
  • Identify business data requirements and implement effective data queries, extracts, and analysis to produce technical and business reports.
  • Implement and manage system interfaces, integrations, backend data warehouses, and batching to consolidate processes and systems.
  • Implement and maintain a highly controlled environment through auditing and preventative maintenance practices.
  • Promote the organisation as professional, committed, and customer-focused by providing high-level communication, consultation, and quality services.
  • Perform other duties as directed and authorised by the IT Coordinator and Chief Information Officer.

If you're ready to make an impact and thrive in a role that values innovation, collaboration, and excellence in IT service delivery, we encourage you to apply.

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