Product Owner, Customer Profiles ECOM

Product Owner, Customer Profiles ECOM

• Job number: 803911

• Primary position location: VIC- Melbourne CBD

• Category: Product Management

• Work type: Permanent Full time

• Closing at: Nov :55 AEDT

Favourite

Excellent opportunity for a Product Owner, who will play a pivotal role in driving and executing experiences for customers relating to their Customer Profile with NAB

• You'll join a high-performing business, backing talented individuals.
• Make a genuine difference through the work you do.
• Drive world class, simple and intuitive experiences for customers.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Product Owner, you will be joining the ECOM team in Group Chief Operating Officer, that's doubling down on customer obsession.

Each day, you'll go above and beyond to:

• Work closely with business stakeholders and SMEs to build and deliver customer profile management and maintenance capabilities for individuals as an enterprise business service.
• Create/develop feature roadmaps articulating the incremental release of value, that can be rolled up to the broader strategic roadmap
• Elicit and breakdown needs/ideas into epics, features and/or user stories, and partner with business analysts to elaborate and document clear and detailed requirements and acceptance criteria that trace back to the business need(s) and align to the strategic roadmap; in addition, define clear measures of success
• Partner closely with NAB Technology teams, business teams and technology vendors to shape appropriate solutions to meet requirements, all the while considering options for rapid and incremental releases of business value
• Fully immerse and embed with NAB Technology/delivery squads to ensure squad delivery velocity is maximised and features are appropriately and regularly sequenced and prioritised
• Represent the voice of the Customer Profiles (Individuals) team and impacted NAB customers to all partners/stakeholders external to the team, with the ability to clearly communicate the vision/objectives/commitments, the alignment of our initiatives to those visions/objectives/commitments and the value being created by our initiatives

What you will bring:

• Extensive experience as product owner, preferably in a large bank/finance-based business
• In-depth understanding of financial/digital/data products, processes and systems
• Creativity and simplifying complex processes and issues, problem solving and data-driven decision making
• Experience working in an Agile delivery environment and familiarity with HCD techniques
• Ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals for individual sprints
• Comfortable playing a leadership role, including facilitating workshops with cross-functional business and IT teams through the discovery, development and operational usage stages of change

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.