Salesforce Systems Administrator

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is 'ending cruelty to all animals'. We are Victoria's best-known and most respected animal welfare organisation forming part of the RSPCA Federation, with over 400 employees and 1400 volunteers in Victoria.

Our organisation's purpose is with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria's values of Clarity, Accountability, Respect, Consideration, Expertise and Collaboration – set clear expectations for all our staff and volunteers as they work together, and with the community.

About the Role

The Salesforce System Administrator is responsible for maintaining, optimising, and evolving our Salesforce CRM to support business operations. This role combines technical expertise, project management, and analytical skills to ensure the platform runs efficiently and meets organisational needs.

Duties and Responsibilities

Reporting to the Application Support Manager this role will:

• Drive continuous improvement by evaluating user requirements, and implementing new Salesforce solutions to enhance user autonomy and efficiency.
• Perform day-to-day Salesforce administration, including user management, permissions, configuration, and automation using Flows.
• Manage and action Salesforce requests, ensuring effective prioritization and communication with the Application Support Manager.
• Support change management processes for new Salesforce requests, ensuring collaboration and minimizing system risk.
• Partner with stakeholders to gather requirements, design solutions, and deliver enhancements that meet business needs.
• Maintain data integrity through regular audits, data imports, and updates using tools like Data Loader.
• Collaborate with third-party vendors to test, implement, and maintain system fixes, integrations, and enhancements.
• Promote best-practice security, compliance, and safety standards while fostering a positive, collaborative work environment aligned with RSPCA Victoria's values.
• Implement Salesforce recommended security updates to meet best practice and maintain optimum system security.

What's on offer?

• Get Out from Behind the Desk: Be active, visible, and engaged with the people who care for animals every day.
• Flexible Work: Hybrid flexibility + monthly Rostered Day Off (RDO)
• Make an Impact: Your work will directly support better outcomes for animals and the people who care for them.
• Wellbeing Support: Access to our Employee and Volunteer Assistance Program (EAVP), including confidential counselling and wellbeing education.
• Perks: Discounts on retail products, Royal Canin pet food, and Hush Puppies footwear.
• Salary Packaging: Options available through Maxxia

What we are looking for from you

• Salesforce Administrator Certification with 5+ years of Salesforce CRM experience.
• Strong knowledge of Salesforce functionality - including flows, reports, dashboards, page layouts, validation, permission sets, Changeset deployments, etc.
• Proven ability to manage and import complex, unstructured data.
• Skilled in user training, documentation, and driving system adoption.
• Excellent analytical, problem-solving, and project management abilities.
• Strong communicator and collaborative team player with the ability to influence.
• Experience in Form Assembly is highly desirable.

Recruitment Requirements

• Willingness to undergo a National Police Check
• Experience with Campaign Monitor and Form Assembly (highly desirable)

How to Apply

To learn more about this job opportunity, please visit our website at  and download the Position Description for more details. If you have any questions, please contact our Recruitment Team via  for a confidential discussion.

** Applications close Sunday 7th of December and will be actively reviewed as they are received**

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria's Diversity & Inclusion Policy here.