Front Office Night Audit Supervisor

4 days ago


Gold Coast, Queensland, Australia RACV Full time $60,000 - $80,000 per year
  • Permanent Full-time
  • Generous employee benefits & discounts on RACV products & 10 resorts
  • Join a large trusted Australian brand & Victoria's largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

An exciting opportunity has arisen for a Night Audit Supervisor to join our rooms division team. You will be responsible for overseeing the efficient operations of the resort during the overnights 10.30pm-6.30am, checking in late arrivals ensuring a seamless guest experience, daily financial transactions, end of day reporting, assisting the outlets and departments with day-to-day activities, handling issues or emergencies and customer service is consistently delivered to a high standard.

This could be just the right role for you?

Reporting to the Duty Manager, your key responsibilities for the role include:

  • Oversee the night audit process, ensuring accuracy of end of day processes, daily revenue, transactions, payments collected, security and reporting
  • Facilitate guest check ins & check outs and provide information to guests about accommodation, rates and amenities
  • Monitor, address and resolve overnight operational or guest issues and emergencies
  • Communicate effectively with other departments to ensure guests needs are met
  • Conduct audits, identify improvements and implement
  • Comply with policies, procedures and safety standards
  • Practice the RACV values - Innovation, Accountability, Caring & Team

What you'll need to be successful

  • Full availability to work a rotating roster Sunday - Saturday
  • Previous night auditor experience & knowledge in a front office 4-5 star hotel/resort environment
  • PMS experience, Opera preferred + Proficient in MS Office applications
  • Understanding of financial processes, information & data
  • Multi outlet night audit experience, with a high attention to detail, excellent administration and organisational skills
  • Knowledge and understanding of emergency medical, evacuation, fire protection and security procedures
  • First Aid + CPR certificate
  • Current drivers licence
  • RSA certificate
  • Hold or ability to obtain a Qld Working with Children Check Blue Card
  • Excellent communication skills and work well in a team environment
  • Excellent personal presentation

We are Offering

  • Permanent Full-time | Overnights 10.30pm - 6.30am
  • Competitive salary, industry benchmarked + penalties for evenings, weekends & public holidays
  • Generous employee benefits & discounts on RACV products & 10 resorts - roadside assistance, insurance, gym, golf, dining & accom + more
  • Employee of the month awards & recognition + healthy team culture
  • Training, development and career progression opportunities
  • Laundered uniform
  • Parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

You can learn more about the RACV at

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the
Job Task Analysis - Front Office
and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.


  • Night Supervisor

    1 week ago


    Gold Coast, Queensland, Australia RACV Full time $60,000 - $80,000 per year

    Permanent Full-time Overnights 10.30pm - 6.30amGenerous employee benefits & discounts on RACV products & 10 resortsJoin a large trusted Australian brand & Victoria's largest member-based organisationGreat Things Start HereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better...


  • Gold Coast, Queensland, Australia Mondrian Gold Coast Full time $90,000 - $120,000 per year

    Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse...


  • Gold Coast, Queensland, Australia Careers at Marriott Full time

    Front Office Supervisor  About the Company  Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.   JW Marriott is part of...

  • Night Auditor

    4 days ago


    Gold Coast, Queensland, Australia Voco Gold Coast Full time $45,000 - $60,000 per year

    As a Night Auditor (Front Office Host), you will be responsible for supporting the Night Manager regarding compiling reports and balancing hotel receipts and transactions. You will also assist any of our guests' needs (including checkin/out) and provide them with a genuine, charming, and friendly welcome and experience.What are we looking for?You'll have the...


  • Gold Coast, Queensland, Australia Minor International Full time $60,000 - $100,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Night Auditor

    2 days ago


    Gold Coast, Queensland, Australia Dorsett Gold Coast Hotel Full time $60,000 - $80,000 per year

    At Dorsett Gold Coast, we pride ourselves on offering a premium experience with a relaxed, coastal vibe. Our team is passionate, dedicated, and always goes the extra mile to ensure each guest feels welcome and valued.Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold Coast. With breathtaking views, modern...


  • Gold Coast, Queensland, Australia BIG4 Tweed Billabong Holiday Park Full time $60,000 - $80,000 per year

    Join the Award-Winning Team at BIG4 Tweed Billabong Holiday ParkAre you a passionate hospitality professional who thrives on delivering exceptional guest experiences? Do you enjoy leading a dynamic front office team in a fast-paced, fun environment? If so, we'd love to hear from youBIG4 Tweed Billabong is one of Australia's leading holiday parks, located...


  • Gold Coast, Queensland, Australia Burleigh Beach Tower Full time $21,920 - $26,920 per year

    Resort Front Office Receptionist Part TimeBurleigh Beach Tower Resort is seeking a casual Front Office Receptionist for immediate start in Burleigh Heads QLD.As our Front Office Receptionist, you are the face of the Resort and the first point of call for our guests, providing exceptional customer service is your main priority. You will be responsible for...

  • Night Auditor

    4 days ago


    Gold Coast, Queensland, Australia Mondrian Gold Coast Full time $45,000 - $60,000 per year

    This position is responsible for assisting the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis, maintaining accurate guest accounts as well as strict security procedures to ensure guest confidentiality and safety. Ensure the highest level of customer service is offered and maintained at all times...

  • Front of House

    4 days ago


    Gold Coast, Queensland, Australia TGI Fridays Asia Pacific Pty Ltd Full time $70,000 - $90,000 per year

    Join TGI FRIDAYS, the iconic casual dining brand born in New York in 1965, now spanning 61 countries with nearly 1,000 restaurants worldwide. Built on a legacy of innovation and distinctiveness, TGI FRIDAYS is currently experiencing significant growth, particularly in Australia, with new restaurants popping up across the country.We're on the lookout for a...