Front Office Night Audit Supervisor

• Permanent Full-time
• Generous employee benefits & discounts on RACV products & 10 resorts
• Join a large trusted Australian brand & Victoria's largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

An exciting opportunity has arisen for a Night Audit Supervisor to join our rooms division team. You will be responsible for overseeing the efficient operations of the resort during the overnights 10.30pm-6.30am, checking in late arrivals ensuring a seamless guest experience, daily financial transactions, end of day reporting, assisting the outlets and departments with day-to-day activities, handling issues or emergencies and customer service is consistently delivered to a high standard.

This could be just the right role for you?

Reporting to the Duty Manager, your key responsibilities for the role include:

• Oversee the night audit process, ensuring accuracy of end of day processes, daily revenue, transactions, payments collected, security and reporting
• Facilitate guest check ins & check outs and provide information to guests about accommodation, rates and amenities
• Monitor, address and resolve overnight operational or guest issues and emergencies
• Communicate effectively with other departments to ensure guests needs are met
• Conduct audits, identify improvements and implement
• Comply with policies, procedures and safety standards
• Practice the RACV values - Innovation, Accountability, Caring & Team

What you'll need to be successful

• Full availability to work a rotating roster Sunday - Saturday
• Previous night auditor experience & knowledge in a front office 4-5 star hotel/resort environment
• PMS experience, Opera preferred + Proficient in MS Office applications
• Understanding of financial processes, information & data
• Multi outlet night audit experience, with a high attention to detail, excellent administration and organisational skills
• Knowledge and understanding of emergency medical, evacuation, fire protection and security procedures
• First Aid + CPR certificate
• Current drivers licence
• RSA certificate
• Hold or ability to obtain a Qld Working with Children Check Blue Card
• Excellent communication skills and work well in a team environment
• Excellent personal presentation

We are Offering

• Permanent Full-time | Overnights 10.30pm - 6.30am
• Competitive salary, industry benchmarked + penalties for evenings, weekends & public holidays
• Generous employee benefits & discounts on RACV products & 10 resorts - roadside assistance, insurance, gym, golf, dining & accom + more
• Employee of the month awards & recognition + healthy team culture
• Training, development and career progression opportunities
• Laundered uniform
• Parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

You can learn more about the RACV at

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the
Job Task Analysis - Front Office
and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.