Fulfilment Operationa Manager

5 days ago

Tempe New South Wales, Australia IKEA -Marsden Park Full time $80,000 - $120,000 per year

· This role is Permanent, Full-time 76hrs/fortnight

· This role requires availability to work a range of hours from 6:00am – 10:00pm weekdays, alternating weekends and public holidays where required.

· As part of the recruitment process this role requires a pre-employment check, including a National Police Check for final candidates.

About this work area

As Fulfilment Operations Manager your responsibilities will include, but are not limited to:

· Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.

· Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.

· Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.

· Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.

· Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.

· Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.

Who you are

As Fulfilment Operations Manager, you have:

· A sound understanding of Customer Fulfilment performance monitoring and influencing factors.

· Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.

· Previous experience demonstrating strong leadership skills and the initiative to coach medium to large sized diverse teams.

· An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.

· Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.

· Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.

· The passion to lead with integrity and authenticity, championing IKEA's values and encouraging your team to embody these principles in their daily work.

· The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.

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