Logistics Commercial Support Manager

2 days ago

Tempe, Australia IKEA Full time

Who you are

You have a passion for all things supply chain and the knowledge to help drive our supply and availability from supplier to customer doorstep. You can build and develop relationships and can influence others through your leadership. You have end-to-end thinking on improving our omnichannel offer for both customers and business and can take complex problems and co-create solutions covering the needs all the areas of the business. You thrive in the unknown and aren’t afraid to test and try new solutions to old problems. You have the ability to take perspective on how our mid and long-term strategies come together with our immediate needs to deliver on our goals.

**Responsibilities**:
As Logistics Commercial Support Manager, you will lead, plan, support and deliver the fulfilment availability and support organisation within the market with a customer-centric and collaborative approach. Your responsibilities include, but are not limited to:

- Decide, translate and agree on deliverables from a Customer Fulfilment (CFF) perspective in collaboration with the Commercial Team to secure the Country Business Plan and commercial priorities in the market, including to

support in delivering the Country Commercial Calendar and Launches in market.
- Contribute to the fulfilment planning in market from a range and network capacity perspective and be the Customer Fulfillment lead in our Sales & Operations Planning and Range Classification yearly processes, including range allocation and opportunities with our Customer Order Only product approach.
- Coach and develop commercial competence and growth mindset within the Fulfilment Availability and Support (FAS) function.
- Partner with the Replenishment function to create the best preconditions for a strong Demand Forecast and best in class levels of product availability at the lowest possible cost.
- Support the relevant key partners in the market level while contributing with both knowledge and expertise to optimal operational and omnichannel development and tendering activities as well as to all matrices, global initiatives, and competence networks.

Together as a team

Customer Fulfilment (CFF) is a fundamental part in making IKEA omnichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end, customer centric approach to develop our business and deliver results across functions together with our partners. The Fulfilment Availability & Support function within CFF is securing planning and fulfilment in an end-to-end perspective by enabling the prerequisites for excellent quality in execution.

Additional Information

This position is permanent full time and based in Service Office, Tempe NSW however remote working from any IKEA AU unit will be considered.

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