Fulfilment Operations Co-worker

**Job ID**: 305034
- **Date posted**: 25/08/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- These roles are Permanent, Part-time, 40-60hrs/fortnight
- Applications close Sunday 7 September 2025
- This role requires availability to work a range of hours from 6:00am - 9:30pm weekdays and weekends, and 3 out of every 4 weekends (both Saturday and Sunday). 1 full weekend in 4 will be rostered off.

**About this work area**As a Fulfilment Operations Co-worker your responsibilities will include:

- Safely and efficiently storing goods, replenishing sales locations, picking, packing, checking, and preparing customer orders for delivery or collection within set KPIs.
- Using IKEA systems to efficiently manage customer workflow.
- Supporting all customer enquiries with a friendly, helpful, knowledgeable approach as you pick orders in a retail store environment, and hand out click and collect orders to customers.
- Actively contributing to the highest possible stock availability by ensuring accurate replenishment, goods storage, picking, checking, hand out, & return flow, and taking responsibility to follow up discrepancies to ensure our customers always have the right information.
- Ensuring IKEA Standard Operating Procedures (SOPs), rules, and guidelines are followed throughout the process to ensure the safety of both customers and co-workers.
- Frequent lifting and use of manual handling equipment such as pallet jacks, while working safely alongside forklift operations.
- Supporting the wider fulfilment operations team with tasks where required with tasks like goods replenishment.

As a Fulfilment Operations Co-worker you are or have:

- Strong interest in supply chain and efficient & safe fulfilment operations.
- A ‘Togetherness’ mindset where you’ll work closely with your team and other departments to secure the best possible outcome for the customers.
- Collaborative, as well as a high level of autonomy so you can work effectively independently.
- An energetic approach as you will be on your feet all day, frequently lifting, and using manual handling equipment such as pallet jacks.
- Strong customer focus and a friendly, service-based approach ensuring we keep the customer in mind no matter what we do.
- Ability to prioritise tasks and communicate well in a fast-paced environment.
- Ability to learn and use internal IT systems to manage workflow.
- A priority on safe work practices and being comfortable with physical work and manual handling, including frequent lifting of flat packed furniture to replenish warehouse locations and fulfil customer orders.

**We need people like you**At IKEA, work is so much more than a job. Come join us