Hotel Manager

The Langham, Sydney
is seeking an experienced
Hotel Manager
to join our boutique luxury property, overseeing our 96 elegantly appointed guest rooms and the renowned
Chuan Spa
. A key component of this role is managing the relationship with our outsourced
Food & Beverage
partner to ensure seamless delivery of our luxury experience.

About Langham Hospitality Group

A wholly owned subsidiary of Great Eagle Holdings,
Langham Hospitality Group (LHG)
encompasses a portfolio of distinctive brands, including
The Langham Hotels & Resorts
,
Cordis Hotels & Resorts
,
Eaton Workshop
, and
Ying'nFlo
. With more than 40 hotels and residences in operation or development, LHG maintains a global presence across Asia, Europe, North America, Australasia, and the Middle East.

LHG's approach to hospitality is built on genuine, heartfelt interactions with guests, colleagues, and the communities around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace where careers flourish, guests are delighted, and our shared vision—
to create great memories together
—is brought to life every day.

About The Langham, Sydney

The Langham, Sydney is the city's most exclusive harbourside address. Situated in the historic Rocks district, the hotel features Sydney's largest guestrooms, complete with opening windows and private balconies. Guests enjoy sweeping western harbour views and an atmosphere of tranquillity just moments from the city's most iconic experiences. Here, elegance is redefined—offering a world of refined luxury and timeless sophistication.

About the Role

This role serves as the
primary strategic business leader
of the hotel, responsible for all aspects of operations, including oversight of outsourced
Housekeeping
and
Food & Beverage
services. The Hotel Manager will champion the Langham brand, elevate guest satisfaction, drive colleague engagement, and deliver exceptional financial performance for both ownership and LHG.

Duties & Responsibilities

In this role, you will:

• Embody and uphold the culture, service philosophy, and operational standards of The Langham Hotels & Resorts to ensure consistency with brand vision and strategy.
• Select, develop, and retain a high-performing, diverse operations team capable of delivering exceptional luxury service and operational excellence.
• Consistently exceed guest expectations by championing quality assurance, evaluating customer feedback, analysing guest preferences, and overseeing mystery shopper and service audits.
• Foster strong guest relationships through personal presence in the hotel and active involvement in sales activities, promotions, and event concepts to strengthen the hotel's competitive position.
• Collaborate closely with our outsourced Food & Beverage provider to ensure alignment with The Langham's service ethos and operational goals.
• Lead financial planning and execution to meet or exceed annual budget targets, ensuring profitability and optimal return on investment for the owner and LHG.

Skills & Experience

To be successful, you will bring:

• A minimum of
  8 years' experience
  in luxury hotels or an equivalent high-end environment.
• Proven leadership capability with a track record of guiding operations teams to achieve excellence and uphold brand standards.
• Strong operational oversight skills, ensuring consistent delivery of world-class service.
• Experience elevating a hotel's profile in both local and international markets, with an understanding of luxury hospitality trends.

Live Fully With Langham

At Langham Hotels & Resorts, we offer our colleagues:

• Competitive remuneration, benchmarked to industry standards
• Outstanding training and career development opportunities
• Complimentary meals and laundry
• 6 complimentary hotel nights
  per year at LHG hotels worldwide
• A wide range of benefits, perks, and recognition programs