Home Care Manager

7 days ago

Melbourne, Victoria, Australia Burbank Group Full time $80,000 - $120,000 per year

Are you a confident leader with a passion for quality, customer satisfaction, and team development?

Burbank
is seeking an experienced
Home Care Manager
to oversee our
Service & Warranty operations in Altona
. This is your opportunity to lead a high-performing team and make a meaningful impact in the lives of our homeowners.

About The Role
As Home Care Manager, you'll lead a team of Inspectors, Tradespeople, and Team Leaders to deliver exceptional post-construction care. You'll ensure all warranty and maintenance work is completed to the highest standard, on time, and within budget, while fostering a culture of professionalism, safety, and customer-first thinking.

Key Responsibilities

  • Manage and oversee all Service & Warranty works
  • Maintain quality control across all homes
  • Build strong relationships with contractors and suppliers
  • Lead and coach your team through regular reviews and training
  • Resolve customer concerns with professionalism and care
  • Collaborate with the Construction Department to improve processes
  • Ensure compliance with safety and company standards

What You'll Bring

  • Extensive experience in residential construction and warranty management
  • Strong leadership and team development skills
  • Technical aptitude and problem-solving ability
  • Tertiary qualifications in building/construction
  • ClickHome experience (preferred)
  • Valid driver's license and Red Card

Why Join Burbank?
Benefits
At Burbank, we don't just build homes, we build careers. You'll be part of a values-driven business with national reach, a supportive team culture, and access to a wide range of employee benefits:

  • Unlock instant access to retail discounts and wellbeing tools through Rewards Gateway
  • Discounts on building your own Burbank home
  • Career development and internal mobility opportunities
  • Access to exciting people initiatives and projects
  • Employee Assistance Program (EAP)
  • Plus, much more

Apply Now
Ready to lead with confidence and shape the future of home care? Apply now and build your career with Burbank.

For a confidential discussion, contact: Lainie McCluskey, Talent Acquisition Lead - Burbank

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