Delivery Lead

**Senior Delivery Lead - Rebates**
- Flexible working arrangements (remote working options, flexible hours and more)
- Salary SNSW 9/10 Salary range from $117,324 - $141,313 plus superannuation & leave loading

**Do you want to**
- Develop strategies for continuous improvement through collaboration with key stakeholders?
- Create change for good and make a difference to the lives of 8 million people in NSW?
- Have true work-life harmony: 35-hour base, live and work anywhere in NSW, a flexible hybrid-environment with base offices across the state, generous leave, plus, opportunities for condensed hours.

**Yes? Then this role is for you**

**Your day-to-day**
- Provide high level analysis, review and advice, to support the planning and management of approved Projects and products using Agile and Lean practices and frameworks to ensure delivery of high-quality products, services and user experience
- Collaborate with the team and key stakeholders to the delivery of key milestones and product outcomes within scope, on time, on budget and to expected standards; solving issues, unblocking problems, managing various dependencies across teams and guiding teams through the implementation of new processes
- Develop and manage stakeholder relationships through strong and effective communications, managing expectations, mediation and issues management and negotiation to ensure delivery of products and the achievement of outcomes and benefits, engaging with stakeholders at all levels
- Report and escalate issues such as variances and manage delivery by exception to ensure issues are understood and actions to resolve identified
- Develop strategies for the continuous monitoring, evaluation and improvement of all aspects of product delivery including but not limited to, identifying and challenging complex and/or unnecessarily complex processes, analysis of customer feedback, artefact production and identification and mitigation of risks
- Support the delivery of all governance materials, artefacts and meetings to ensure products are delivered and maintained in a transparent fashion and stored and maintained as per Organisational standards

**Your experience**
- Understand and use a range of technologies including data and reporting platforms
- Balance competing demands to deliver project/program objectives to the required standards
- Design and implement effective continuous monitoring, evaluation and improvement strategies
- Prepare and co-ordinate strategic advice, research, analysis, information, and reports on a range of policy, project, planning and operational matters to support executive decision making and planning
- Attention to detail to ensure delivery of high-quality products
- Use concise and effective communication with various disciplines and stakeholders

**Why work for us?**

There are lots of reasons why a role with us is rewarding - working with us gives you:

- The opportunity for meaningful work that matters to all of us in NSW
- Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
- Much more than just a job, you can build a career here
- Unmatched opportunities for growth and development

**About us**

Service NSW Digital is like nothing else in government. We are a diverse and vibrant team of talented Engineers, Designers and Product Managers, working together to develop impactful digital experiences that improve the lives of our 8+ million customers. We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve all the people and businesses in NSW and no one is left behind.

We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we’ve worked on in the last 12 months include:

- Dine and Discover
- Service NSW Mobile App
- Digital Identity
- Grants for flood-impacted communities

Salary Grade 9/10, with the base salary for this role starting at $117324 base plus superannuation

**Closing Date: Friday 16th December, 5pm**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.