Head of Quality

Working at SwanCare means more than 'just a job', we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA's leading not-for-profit aged care providers since 1961

At SwanCare, aged care reform isn't just a challenge, it's an opportunity. We're embracing change and redefining excellence to deliver a new era of quality, person-centred care. With a strong foundation already in place, we're seeking a courageous and visionary leader to guide us through this transformation.

About the Role:

As the Head of Quality, you will play a pivotal role in shaping and leading SwanCare's approach to clinical governance, service quality and regulatory assurance. This newly created senior leadership position will drive the design and implementation of quality systems that deliver safe, accountable and compassionate care across all SwanCare services.

Reporting directly to the Chief Operations Officer, you will:

• Lead the development and integration of robust quality and clinical governance frameworks.
• Oversee compliance with the Aged Care Quality Standards, ensuring readiness for accreditation and external audits.
• Manage SwanCare's relationship with the Aged Care Quality and Safety Commission.
• Provide strategic leadership for clinical education and capability development, empowering teams to deliver consistently high standards of care.
• Use data-driven insights to identify trends, manage risk, and implement sustainable improvements in care delivery.

For more information, please view the Job Description here.

Why Work For Us?

As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 700+ staff members, you are guaranteed to be working with a professional community of likeminded people. We will recognise your dedication and achievements, and we will support you with regular training and development, to be the best you can be.  Oh, and by the way, our people say we're the warmest, most welcoming workplace you'll ever find

As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what's on offer

What We Will Offer You:

• Being a not-for-profit organisation, you will have access to salary packaging.
• Exceptional on-site services and facilities.
• Discounts on HBF health insurance, on-site gym membership and selected retail providers.
• Free onsite parking.
• Access to our Employee Assistance Program.

Key Role Requirements:

You may come from a nursing, allied health, or paramedic background.  What matters most is your passion, integrity and ability to lead change with courage and purpose.  You're someone who can connect with people, inspire excellence and turn vision into action.

• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Extensive experience leading clinical governance, quality, or compliance in aged care, healthcare, or human services.
• Deep understanding of the Aged Care Quality Standards, accreditation processes and relevant legislation.
• Proven ability to manage regulatory relationships, including engagement with the Aged Care Quality and Safety Commission.
• Skilled in analysing data and translating insights into targeted improvement strategies.
• Experience leading incident reviews, complaint management and continuous improvement planning.
• Exceptional leadership capability with the ability to engage and influence across all levels of the organistion.
• Highly motivated, self-directed professional who thrives in a collaborative, values-driven environment.
• Permanent working rights within Australia.
• National Police Clearance.

What Happens After I Apply?

Please submit a covering letter with your resume.

We will start the shortlisting and interviewing process straight away so if you are interested in becoming part of the SwanCare team, apply today – we'd love to hear from you