Customer Service

5 days ago

Padstow, New South Wales, Australia Impact HR Group Full time $80,000 - $120,000 per year

About the Company

This is a market leading supplier in the building and construction industry, specialising in premium aluminium products for trade professionals. Known for quality, reliability, and technical expertise, the business supports projects ranging from residential builds to large-scale commercial developments. With modern facilities and a strong reputation, they are committed to customer service excellence and continuous innovation.

Impact HR Group are partnering with this highly successful business who are seeking a highly motivated Customer Service & Sales Team Leader to take charge of our front-of-house operations. This is a hands-on leadership role where you'll manage a busy sales desk and front counter team, ensuring exceptional customer experiences and operational efficiency.

About the Role

As the Team Leader, you will be the key link between customers, the warehouse, and management. Your responsibilities include supervising staff, resolving escalated issues, monitoring sales performance, and maintaining high standards of service and compliance. You'll also play a critical role in training and mentoring team members, driving improvements in workflow, and supporting the achievement of sales targets.

Key Responsibilities

· Supervise and mentor front counter and sales desk staff, conduct daily briefings, and allocate workloads

· Handle escalated customer issues promptly and professionally

· Monitor daily sales performance, quotation accuracy, and team efficiency

· Coordinate with warehouse and dispatch teams for seamless order fulfilment

· Prepare weekly sales reports and assist management with target setting

· Maintain high customer service standards and implement best practices

Skills and Qualifications

  • Minimum 3 years' experience in trade or aluminium/steel sales
  • Proven leadership experience in a sales or customer service environment
  • Strong knowledge of aluminium profiles, cutting, and finishing processes
  • Excellent interpersonal, communication, and conflict resolution skills
  • Advanced computer literacy and attention to detail
  • Ability to train, motivate, and develop team members
  • Sound numeracy for accurate quoting and margin calculations

What We Offer

  • Competitive salary and opportunities for career progression.
  • A supportive team environment in a growing business.
  • Modern facilities with a strong focus on safety and quality.
  • The chance to make a real impact on customer satisfaction and team success.

Ready to take the next step in your career?

Apply today and lead a team that values professionalism, efficiency, and customer care. Due to high volume of applications, please take note only shortlisted candidates will be contacted.

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