Service Specialist

Company Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: 3rd September 2025

Please note Rest does not accept speculative resumes from recruitment agencies

Rest will review applications prior to the closing date and may close the role earlier

Job Description

• Join A Leading Superannuation Fund Provider
• Do You Have Prior Experience as Business Analyst (or similar role) within the Superannuation sector?
• Sydney Located
• Hybrid Working - blend of Sydney CBD Office and Remote

Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

A great opportunity for a Service Specialist - Compliance Communications. This role sits within Rest's Service Business Unit ensuring that partners, members, and employers receive the expected level of service by proactively resolving issues, driving change, and maintaining regulatory-compliant communications.

The Service Specialist - Compliance Communications role supports this by translating business requirements into actionable project plans, managing compliance correspondence like annual and exit statements, and leading initiatives to enhance operational maturity and stakeholder engagement.

Qualifications

• Degree in a relevant field or equivalent experience.
• Proven background as a Business Analyst (or similar role) with hands-on experience navigating business complexity and project interdependence in this domain within the superannuation industry sector.
• Advanced analytical and technical skills, including data analysis and troubleshooting.
• Proven superannuation industry sector experience preferred.
• Experience managing large-scale projects and change, with knowledge of Agile and Waterfall methodologies.
• Strong collaboration and communication skills, able to translate complex requirements.
• Effective stakeholder and risk management across multiple projects.
• Intellectual curiosity and a proactive, detail-oriented work ethic.

Additional Information

Benefits

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Flexible, hybrid working – work to suit your lifestyle (must be based in Australia)
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Meeting free breaks (Rest Stops)
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

• Funds under management as at 30 June 2023. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier