Experienced Senior Medical Secretary/Administrator

The Organisation

Terrace Eye Centre is a leading Ophthalmology practice on Wickham Terrace, known for its dynamic pace and excellence in patient care. We provide a rewarding work environment where you'll be supported by a collaborative team and given opportunities to grow your skills and experience.

Who we are looking for

An experienced and highly organised Medical Secretary who enjoys working in a team and has experience in billings for Medicare and Private Health funds (this is essential). Has strong customer service and computer skills (VIP and/or Genie preferred). While prior experience in Ophthalmology is not required, we will provide full training. What matters most is your ability to contribute to a positive, professional environment and support the smooth running of our practice.

The ideal candidate needs to be a fast learner, a good communicator and supervisor. The role includes being able to cover each doctors secretary during lunches, leave and for training purposes. An excellent knowledge of Medicare and health fund billing is essential with a strong understanding of electronic reporting preferably from experience with using medical software.

Applicants must have excellent customer service and computer skills, with a background in medical administration.

We are inviting applicants with the following skills to apply:

• 3 years plus previous Medical Reception experience.
• Confident in using practice management software.
• Ability to prioritise and multitask effectively.
• Strong communication skills and proven supervisory ability.
• Knowledge of medical terminology (ophthalmology knowledge highly regarded but not essential)
• The capacity to work both independently and collaboratively within a high-performing team.
• Competent in rostering and scheduling.
• Experienced in billing, financial reporting and debt management.
• An excellent understanding of MBS and private health funds.

Your key duties and responsibilities will include:

• Managing billing processes, including surgery bookings, and resolving health fund/medicare discrepancies.
• Provide high quality, general administration support to the practice manager
• Leading by example—training, supervising, and supporting team members while maintaining clear communication
• Assist with problem solving and ensuring compliance with practice policies and procedures.
• Provide guidance, support, and supervision to the medical secretarial team
• Act as a resource for problem-solving and facilitate ongoing learning and development
• Coordinate daily duties to maximise efficiency and ensure high-quality service delivery\

Your benefits

This is an exciting opportunity to join a
lively, professional, and supportive environment
where no two days are the same. You'll be part of a knowledgeable team that values collaboration and provides full training and ongoing support. With a mix of front and back office responsibilities, you'll enjoy variety in your day while building your skills.

We offer modern facilities, including a spacious staff lunchroom, and a workplace culture that makes coming to work genuinely enjoyable. Our location—just a short walk from Central Station—makes commuting simple and convenient.

This is a
full-time role, Monday to Friday
, with fixed hours across three days based on your specialist's clinic schedule. Flexibility is essential, as you'll also help cover colleagues' leave between 7:30am and 6:00pm.

For the right personality, this position presents an opportunity to work with a group of highly-skilled and congenial doctors in a positive team environment. This role is ideal for someone who is both hands-on and people-focused
—
able to balance leadership with teamwork, and who takes accountability for maintaining high standards across the practice.

To apply, email your resume and a covering letter highlighting how you meet the skills criteria above to

Only short-listed candidates will be contacted.