Conference & Events Officer

2 weeks ago

Melbourne, Victoria, Australia Citadines on Bourke Melbourne Full time $60,000 - $80,000 per year

Join the Citadines on Bourke Melbourne Crew

Citadines is a leading hospitality brand offering modern, flexible accommodation in the heart of the world's most vibrant cities. Designed for curious and dynamic travellers, we strike the perfect balance between work and leisure — blending exceptional service with local cultural experiences that bring the city to life.

At Citadines, we're more than just a place to stay — we're your connection to the energy, creativity, and community of the neighbourhood. From hidden art galleries to in-residence coffee tastings with local baristas, every stay is a gateway to discovery.

Citadines on Bourke Melbourne, located in the heart of Melbourne's city centre, is seeking an enthusiastic, experienced, and dedicated person to join the Conference and Events team as a Conference & Events Officer. The successful candidate will be part of a tight-knit, supportive team.

In this role you will be responsible for:

  • Preparing accurate and timely quotations for conferences and events, covering room hire, catering, audio-visual, and other service requirements.
  • Coordinating all aspects of events including site inspections, client liaison, event orders, and on-the-day facilitation.
  • Managing financial processes such as PMS account setup, invoicing, deposit tracking, and cost control.
  • Collaborating with the Sales & Marketing team to support business development and maintain high service standards.
  • Maintaining compliance with safety procedures and supporting the day-to-day operational needs of the conference team.

Ideally you must have:

  • Previous experience in conference and event coordination, preferably within the hospitality or tourism industry.
  • Excellent written and verbal communication skills, with the ability to respond to inquiries promptly and professionally.
  • Strong attention to detail and organisational skills, with the ability to manage multiple client bookings and updates.
  • A sound understanding of invoicing processes, budgeting, and the use of property management systems (PMS).
  • A proactive and customer-focused mindset, committed to delivering exceptional service and continuous process improvement.

In return you will get:

  • An Extra 3 Days Off just for life's big moments – Our Immediate Family Event Leave is yours on top of your annual leave
  • Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going)
  • Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide
  • Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)
  • Grow With Us – Leadership training and a pathway to become a future GM

About us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

In Australia, our portfolio comprises renowned serviced apartment, coliving, and hotel brands, namely Citadines, lyf, Oakwood, and Quest. We take pride in our recognition as one of the best workplaces in Australia for the third year running In 2024, we ranked #5 on the list of companies with over 100 employees in Australia, an achievement we are incredibly proud of.

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