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Medical Receptionist

3 weeks ago

Heidelberg, Victoria, Australia Burgundy Street Family Medical Full time

About us

Burgundy Street Family Medical is located in the heart of Heidelberg. Located opposite Austin Hospital and next to Warringal Private Hospital, we are a busy family owned GP practice with modern medical equipment, friendly doctors and staff members. We have been providing quality care to our community since 2016. We primarily use Best Practice software.

We are looking for a receptionist to work full-time or part-time hours including some Saturdays.

Qualifications & experience

  • Health care sector experience is preferred but not essential
  • Proficiency with technology and software such as Best Practice, Cliniko, Cubiko and HotDoc is an advantage
  • Excellent communication skills including a professional and personal phone manner
  • Possess remarkable customer service skills
  • Multitasker and energetic
  • Attention to detail
  • Able to build rapport with people and warm demeanour
  • Passionate and driven
  • Must be a team player
  • Neat and professional presentation

Tasks & responsibilities

  • Greeting patients and welcoming them to the clinic
  • Assisting patients with their phone and email inquires in courteous and efficient manner
  • Scheduling appointments over the phone
  • Processing Medicare billing and private payments with utmost accuracy
  • Scanning and filing patients records, results and other correspondence
  • Liaising with referring doctors, other health professionals and team members in a professional manner
  • Administrative support and other ad hoc duties
  • Perform administrative duties delegated by the management
  • Maintaining reception area in a tidy and welcoming manner
  • Work cooperatively and independently

Benefits

  • Work at a small and well established family clinic
  • Ongoing training and support will be provided
  • Attractive remuneration and work with easy going doctors and admin staff
  • Onsite parking provided

We may commence short listing candidates prior to the closing of the role, so please don't delay submitting your application.