Sales and Customer Service

2 weeks ago

Morisset, New South Wales, Australia Treated Pine Distributors Full time $60,000 - $80,000 per year

About the Company

Timber Distributors is a leading wholesale timber supplier and is the distributor for Millboard composite decking and WoodEvo composite decking. With more people looking for low-maintenance solutions this is an exciting opportunity to join a growing industry & be part of a team focused on providing high-end products and matching service.

About the Role

We are looking for a talented individual to join us in our office and help respond to daily phone & email leads where customers are contacting us about our decking products. You'll assist with following up samples and quotes and help homeowners, renovators, trades and stores make their next project a success.

What we can offer

  • Monday to Friday - No weekends
  • Immediate start available.
  • Flexible working arrangements - Work Full-time or the role can be tailored to suit a 4 day week or around school hours.
  • Generous Salary + bonuses for performance
  • Be part of a small friendly team & office environment
  • On the job training provided
  • Company iPhone & Laptop
  • Opportunities for advancement

Key responsibilities:

  • Responding to daily in-bound web enquiries and updating CRM tools to manage incoming leads
  • Answering calls from customers and following up leads to convert sales
  • Organising samples and postage, following up samples, doing quotes, processing orders and working with the team to organise delivery
  • Providing exceptional customer service
  • Occasionally assisting the team with trade shows and events
  • Responding professionally & knowledgeably about our range of products. (With training)

Our ideal applicant:

  • Has worked previously in a sales, customer service, marketing or administration role.
  • Has excellent verbal and written communication skills
  • Has a friendly and engaging phone manner
  • Is a team player - enthusiastic to contribute to the success of the business and get ahead
  • Has exceptional organisational skills, a high attention to detail and good time management
  • Can use Microsoft Word, Excel, Outlook/Thunderbird
  • (Optional) Experience within related industries i.e. building, hardware stores, timber, interior design etc, or knowledge of composite decking or generally an interest in renovating, architecture etc would be very highly regarded
  • (Optional) Experience with PipeDrive, our CRM system, would be extremely well regarded.
  • (Optional) Having a degree or TAFE qualifications would be highly regarded

Location: At our office in the Morisset Business Park, near Lake Macquarie.

Salary Range: $60,000 to $80,000 p.a. + Super + Performance Bonus

HOW TO APPLY: Please submit your resume + A cover letter to be seriously considered.

Job Types: Full-time, Part-time, Permanent

Pay: $60,000.00 – $80,000.00 per year

Work Location: In person

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