Manager, Digital Services

• Opportunity to work at the Foundation for Rural Regional Renewal (FRRR), the only national foundation specifically focussed on ensuring the social and economic strength of Australia's remote, rural and regional communities.
• The chance to lead FRRR's digital transformation, enabling a national organisation to be agile, secure and tech-enabled in delivering lasting impact for rural, regional and remote communities.
• Full time (1.0) position - with flexible working arrangements available (eg. 0.8 or 0.9 part-time)
• Victoria - due to regular travel requirements of the role, we require the individual to be located within commuting distance to Bendigo. The successful applicant will be required to be at the FRRR Bendigo office at a minimum of once per fortnight.
• $119,000 - $124,000 (FTE) per annum excluding superannuation.

Role summary

The Manager, Digital Services is responsible for leading the delivery of FRRR's IT services and driving the organisation's digital transformation roadmap. This role ensures digital infrastructure, governance, collaboration platforms, and cybersecurity practices are modern, agile, secure, and aligned with delivering our strategic goals. Reporting to the COO, the Manager provides both strategic direction and hands-on oversight, balancing project leadership, vendor management, and stakeholder engagement to deliver technology initiatives that strengthen efficiency, compliance, and organisational resilience.

A key focus of the role is building digital capability and confidence across the organisation, supporting staff to adopt new tools and ways of working while fostering a culture of innovation and adaptability. The Manager bridges technical and business needs to ensure digital investments deliver measurable value, with success demonstrated through resilient systems, empowered staff, and FRRR's ability to leverage technology as a driver of impact.

Requirements
Who you are (selection criteria)

• You hold tertiary qualifications in Information Technology, Business Systems, or a related field, or bring equivalent experience.
• You may bring experience working in not-for-profit, philanthropic, or community development sectors, alongside familiarity with AI tools, modern device deployment (e.g. Autopilot), and frameworks such as ISO 27001 or the Essential Eight.
• You have experience in cybersecurity, access control, privacy, and IT governance frameworks, ensuring systems are compliant, secure, and fit-for-purpose.
• You are a strategic thinker with a hands-on approach, passionate about enabling impact through technology, digital transformation, and innovation.
• You possess proven experience managing digital transformation or IT projects in complex organisational environments, delivering outcomes that improve efficiency, security, and resilience.
• You have strong knowledge of Microsoft 365 tools and platforms (including SharePoint, Teams, OneDrive, Intune, and Copilot), with the ability to optimise and integrate them across an organisation.
• You demonstrate the ability to lead cross-functional projects, manage competing priorities, and align technology initiatives with broader organisational goals.
• You are a confident communicator with excellent stakeholder engagement skills, able to translate technical concepts into accessible knowledge, and experienced in leading training and change initiatives.
• You hold strong analytical and problem-solving capabilities, with experience in project reporting, risk management, and business continuity planning.
• You are committed to fostering innovation and continuous improvement, introducing smarter tools and processes that build digital capability and support cultural change.

Research indicates that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised individuals often wait until they fulfil every requirement. If you believe you have the attributes to do the job but don't match every point on the job ad, we welcome and encourage your application.

Key responsibilities

• Lead the implementation of FRRR's digital strategy, ensuring alignment with organisational priorities and objectives.
• Oversee the planning, execution, and delivery of IT and digital projects, ensuring they are delivered on time, within scope, and to budget.
• Implement and maintain robust security protocols, access controls, and data governance frameworks, aligned with organisational framework.
• Design and deliver training programs, resources, and guidelines to strengthen staff digital literacy, confidence, and productivity.
• Manage relationships with the managed service provider, technology vendors, consultants, and partners, ensuring accountability and value.

Please see the Manager, Digital Services position description for more.

Benefits
Who we are

FRRR (Foundation for Rural & Regional Renewal) supports remote, rural, and regional communities across Australia to be vibrant, resilient, and sustainable. We work alongside communities to catalyse locally led solutions, especially in areas facing systemic challenges.

We are strategically focussed on supporting impact across five cross-cutting themes:

• Next generation transition
• Outback and very remote communities
• Climate solutions
• Disaster Resilience
• First Nations self-determination

Our core values centre around collaboration and constant improvement. We have created a dynamic, flexible, and supportive work environment. FRRR is an Equal Opportunity employer.

Our Strategic Plan

FRRR has launched its 2026–2028 Strategic Plan: A Catalytic FRRR for the Next Generation of Rural and Remote Australia. At the heart of this new and ambitious strategy, is the recognition that rural and remote communities are vital to Australia's identity, wellbeing and future, yet the systems that shape access to funding, services, infrastructure and decision-making are largely designed for metropolitan and regional centres. This creates persistent barriers to inclusion, investment and voice.

Despite these challenges, rural and remote communities continue to demonstrate resilience, creativity and care. FRRR exists to bridge this systemic gap. We connect resources, build enduring local skills and knowledge, and reshape how rural and remote Australia is seen, valued and supported. We listen to aspirations, attract and direct targeted investment, facilitate capacity and community-building infrastructure, and advocate for stronger dialogue between communities, government and metro Australia.

Our approach is grounded in community-led development, collaboration and a deep understanding of complexity and system change. This works because we:

• work in a place-based way that embraces the diversity of communities;
• partner with First Nations people and communities;
• support young people and the next generation; and
• we engage strategically with the challenges of climate change and disaster resilience.

These themes underpin our five strategic pillars:

• Strengthen support where FRRR makes the biggest difference
• Influence change for better rural futures
• Smarter use of funding and capital to drive change
• Leverage systems and technology to improve our impact
• Make rural insight and FRRR's impact visible and powerful

Delivering on this strategy requires a team that will not only support the plan but elevate it; bringing energy, expertise and experience to ensure FRRR achieves catalytic, enduring impact for the next generation of rural and remote Australia.

What we offer

• Flexible hours and the option to work hybrid or fully remote, supporting balance and wellbeing.
• Ongoing professional development, including an annual staff conference hosted in regional Australia to connect, learn, and grow together.
• A culture of growth and innovation, where new ideas are welcomed, and your contribution makes a tangible difference.
• The opportunity to work alongside a highly skilled, values-driven, and committed team.
• The chance to be part of a nationally reputable organisation making real, lasting impact in rural, regional, and remote communities.
• Access to confidential support and counselling through our Employee Assistance Program.
• For those working from our Bendigo CBD office, we're located just two minutes from the train station, with end-of-trip amenities for your convenience.
• Above all, the opportunity to be part of something bigger – shaping the future of rural and remote Australia.

Additional adjustments

We are committed to providing an inclusive experience to all candidates. If you have a disability, condition, illness or access requirements, please let us know how we can best support you throughout your recruitment experience.

We recognise that each individual's needs are different. Some examples of adjustments we can provide include (but are not limited to):

• Alternative formats or ways to submit your application (verbal or video)
• Flexible communication methods
• Additional time to complete tasks, assessments or pre-interview work
• Support from a support person or advocate during interviews
• Modifications to the interview structure, environment or timing

If you require additional adjustments, or would like to discuss any access needs as a part of the application and recruitment process, please contact us via email

Our candidate experience

We aim to be transparent and kind to all of our candidates. We value your time, and as such want to share how we do things so you know what to expect with no nasty surprises. For more information on our end-to-end candidate experience, please visit the SHE HR Consulting website.

How to apply

To express your interest, submit an online application through our application portal and include a professional resume. All applicants must also provide brief responses to the application questions that are included as part of the online application.

Note: we do not accept cover letters as part of our application process.

Applications will be reviewed upon receipt and we may close our job advertisement without notice, so don't delay your application.

FRRR is an equal opportunity employer and strives to maintain a workplace environment that is fair and free of discrimination, is safe and accessible for all employees, and provides working arrangements that accommodate the diverse needs of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, women, people from culturally- and linguistically-diverse backgrounds, LGBTQIA+ people and people of every ethnicity, faith, ability, culture, language, gender identity, age, and sex.

Employment in this position is conditional upon reception and maintenance of reference checks as part of pre-employment screening, and a Working With Children Check (or state equivalent).

As part of our employment screening process, we do run police checks. But don't worry—having a criminal record doesn't automatically disqualify you.

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