Senior Client Advisor

2 weeks ago

Adelaide, South Australia LVMH Full time $90,000 - $120,000 per year
Job Description:About the role:Responsibilities:
  • Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service
  • Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards
  • Cultivate customers with personalized interactions
  • Learn and execute practices to achieve high client repeat rate
  • Embody and inspire the highest luxury standards in presentation and behavior
  • Manage customer issues/complaints
  • Become an active member of store team to support the initiatives and efforts of the store and the company
  • Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety
  • Support Client Advisors in achieving their sales plans through mentoring and coaching
Experience:
  • Minimum two years retail experience preferably within the jewelry industry
  • Previous expert selling experience
  • Demonstrable problem solving ability
  • Strong customer service ethics
  • Excellent communications skills - verbal and written
  • Strong computer skills - Word, Excel and CRM
  • Flexible working availability, including evenings, weekends and public holidays
  • Previous experience in a luxury retail environment
  • Previous senior sales experience
  • Gemology Certificate/Diploma preferred
Benefits and perks
  • Generous salary, employee merchandise benefits and milestone gifts.
  • High performing, caring, fun and dynamic team.
  • Culture focused on collaboration, innovation, wellbeing and growth.
  • Endless career opportunities with the world's largest luxury group - LVMH
  • Never-ending training and individual up-skilling opportunities.
  • Great mentoring from highly experienced management team.
  • Global opportunities for networking and cross-collaboration.
  • Wellbeing and Charitable Giving/Volunteering Program.
  • A vibrant, positive and socially connected team environment.
About the business

LVMH

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