Client Services Manager
1 week ago
Company Description
Teski is committed to delivering the highest cleaning service standards through professional expertise and two-way communication with stakeholders to achieve desired outcomes for clients. With a proven national track record, Teski provides specialised and general cleaning services backed by extensive industry knowledge. Our core values of integrity, trust, respect and humility guide us in offering high quality service and fostering a culture where our team embodies what we stand for.
Our mission is to ensure clients are prioritised, with care and precision evident in every service provided.
Role Description
This is a full-time hybrid role for a Client Services Manager based in Perth, WA, with some work-from-home flexibility. The Client Services Manager will be responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery. Day-to-day tasks include responding to client inquiries, resolving issues, analysing feedback and continuously improving service quality. The role requires effective communication with clients and team members, maintaining service standards and working collaboratively to meet client needs.
Qualifications
- Customer Satisfaction and Client Services skills
- Strong Analytical Skills
- Effective Communication skills
- Proven Customer Service experience
- Excellent interpersonal skills and the ability to work in a hybrid role
- Experience in the cleaning industry is an advantage
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