Software Implementations Specialist

Software Implementation Consultant

(Performance Improvement Specialist)

Melbourne, Australia  (Remote)

About us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions.  Our portfolio of products includes the iMIS Engagement Management System, TopClass Learning Management System, OpenWater Application and Review, and Clowder Mobile. Together, we help our clients achieve great things.

About our position

The Performance Improvement Specialist (PIS) uses developed skills and experience to deliver product solutions to enable clients to increase organizational performance.  Working unsupervised for small client assignments – and within a project team supervised by a project manager and solution lead for larger client projects – the PIS will deliver implementation, support, and training services in accordance with established methodologies and best practices.

What you'll be doing

• Configuring and implementing iMIS and related products and services, including converting data, working with RiSE, and extending the product with iMIS and other supported tools.
• Serving as part of the technical solutions team or the global solutions Client Success team, depending on skill sets focusing on technical, product or organizational solutions.
• Enabling continuous performance improvement by understanding organizational needs, offering appropriate process change advice, and leading organizational change.
• Delivering client training as either part of implementation, public online classroom, at your desk or client specific, as assigned.
• Meeting team and individual established billable production targets.
• Focusing on excellent service quality, with an on-time and on-budget delivery, performing all work in accordance with the terms of the Master Services Agreement and within the Client Success fee agreed in the signed task order.
• Performing other job-related duties as may be assigned from time to time.

What we want you to have

• Bachelor's Degree in relevant field or related experience.
• Excellent verbal and written communication skills.
• iMIS experience and HTML/CSS preferred.
• Self-motivated with the ability to work independently and as part of a project team.
• Demonstrated ability to provide excellent work product and customer service so that clients are "promoters" of ASI Client Success with a positive impact on the ASI Client Success Net Promoter Score (NPS).
• Certified iMIS Administrator and/or Certified iMIS Professional certification required at start of employment or achieved within 90 days of employment.
• Some travel may be required from time to time, as directed by the Client Success Manager or Project Manager.

What we offer

At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus.  Over the past 30 years, we've established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes. We recognize that every employee can make a meaningful impact, and we're committed to investing in our people and providing opportunities for professional development and career advancement.  In addition to a competitive base salary and bonuses for eligible positions, we offer the following employee benefits:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Healthcare Savings Account
• Wellness Benefits
• 401k Retirement Plan with Discretionary Match
• Opportunities for Professional Growth and Development
• Volunteer Time Off
• Study Leave
• Employee Assistance Program
• Hybrid/Remote Work

Join our team and positively impact thousands of ASI customers around the world

ASI for All

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category.  Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at

If you or someone you know may be interested in this position, please have them apply here.