Guest Experience Host

5 days ago

Shoal Bay New South Wales, Australia Travel + Leisure Co. International Full time $60,000 - $80,000 per year

Go Where Joy Is In The Journey

Discover a career fuelled by possibility at Travel + Leisure Co.  If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Shoal Bay team today as a Guest Experience Host & Face to Face Lead Generator.

How You'll Shine

As a Guest Experience Host & Face to Face Lead Generator, you will be at the forefront of creating memorable experiences while driving sales. Your primary responsibilities will include:

  • Generating sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establishing commonality and building rapport with your customers to ensure an exceptional experience is delivered
  • Working closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulating the benefits of traveling within the Wyndham Destinations community
  • Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
  • Meeting targets and KPIs as set by the business

What You'll Bring

To be successful in this role, you will be:

  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Have the ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities
  • Monthly, Quarterly and Yearly Recognition Programs

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