Guest Experience Host
5 days ago
Go Where Joy Is In The Journey
Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Shoal Bay team today as a Guest Experience Host & Face to Face Lead Generator.
How You'll Shine
As a Guest Experience Host & Face to Face Lead Generator, you will be at the forefront of creating memorable experiences while driving sales. Your primary responsibilities will include:
- Generating sales appointments for our sales centers located at our amazing resorts and via livestream
- Establishing commonality and building rapport with your customers to ensure an exceptional experience is delivered
- Working closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
- Clearly articulating the benefits of traveling within the Wyndham Destinations community
- Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
- Meeting targets and KPIs as set by the business
What You'll Bring
To be successful in this role, you will be:
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Opera) advantageous
- Have the ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.
How You'll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Great career development opportunities
- Monthly, Quarterly and Yearly Recognition Programs
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