Call Centre Agent

21 hours ago

Homebush, New South Wales, Australia People2people - HR Solutions Full time $50,000 - $80,000 per year

About the role:

Our client Samsung Electronics is a well-known and highly respected global brand in the electronics industry and is looking for a customer service pro to join their Call Centre team This position will be based at the Sydney Olympic Park Office working on a 4 days in office and 1 day WFH set up. This role will manage all customer enquiries and complaints in relation to product or service failures purchased through Online Store and Retailers and provide appropriate remedy & support in accordance with company policy and adherence to Australia Consumer Law.

Duties and Responsibilities:

  • Abide and uphold Australia Consumer Law.
  • Successfully handle complaints and difficult customers.
  • Liaise with internal teams to reach swift resolutions.
  • Manage and submit refunds, returns and replacements.
  • Following up with external partners and updating customers of status for their orders.
  • Following up with customers on failed payments for online orders and wrong orders.
  • Creating ad hoc reports in relation to failed payments and summary of pending issues.

About YOU:

  • Experience within a call centre environment and end-to-end case management (essential).
  • Strong verbal and written communication skills with the ability to connect with a range of individuals.
  • Highly motivated with strong organisational & priority management skills.
  • Ability to build and maintain long term business relationships.
  • Problem solving & conflict resolution skills.
  • Ability to cope with high work volumes and pressure while meeting tight deadlines.

What's in it for you?

  • Generous discount on company products
  • Access to discounts and special promotions with retail partners
  • Access to well-being platform
  • Heavily discounted gym membership
  • On site parking

If this role sounds of interest, please click the "Apply Now" button. We look forward to seeing your application

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

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