Security Service Technician
1 day ago
Convergint is looking for a full-time, enthusiastic, results driven and customer service-oriented technician to join our amazing culture. The Service Technician plays a key role in servicing and supporting our customers.
Who you Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.
The Role
This position is responsible for providing customer and technical support for installed systems Security CCTV Access Control Systems, Intercom, Visitor Management Systems and other cloud based or IP systems. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and performing installation and commissioning on minor works and small projects jobs.
What you'll do with "Our Training and Your Experience"
- Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug systems for problems, install projects as necessary.
- Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
- Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
- Act as "our customer's best service provider" at all times, ensuring Convergint is the customer's first choice for service.
- May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
- Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
To be successful in the role you will need to have:
- High level communication skills – written, oral, liaison.
- Knowledge of Australian Standards applicable to the Security Industry.
- Good planning and project management skills and the ability to prioritise issues and tasks.
- An understanding of quality assurance principles and their application.
- Analytical and problem-solving abilities.
- A proficiency in MS Office applications.
Experience
- Minimum of three years of experience as a Security Technician. With industry or trade qualifications
- Have or be eligible to obtain a NSW Security Licence.
- Passion for technology.
- High attention to detail.
- Experience with Electronics.
- OH&S card.
- Experience with various EACS systems Gallagher, Integriti and Lenel preferred.
- Experience in IT including IP CCTV, IP intercoms and networking experience with Genetec, Avigilon, Milestone preferred.
Qualifications
- High School Certificate or equivalent
- Certificate III in Security or equivalent technical certification
Certifications and Licenses
- Car driver's Licence
- Open Cabling Licence
- NSW Security Licence
- Construction Induction White Card
Ready to Take Your Career to the Next Level?
Click on the Apply Now button to join our vibrant Convergint team and help shape the future of security and workplace technology.
Please note that only shortlisted candidates will be contacted.
Job Category: ProjectSupport
Job Location: Sydney
Region: Oceania
-
Security Technician
1 week ago
Sydney, New South Wales, Australia Informative Security Services Full time $90,000 - $120,000 per yearWho Informative Is:Informative Security has been in the industry for over 24 years and our work area spans over the Sydney Metro area Installing, Servicing and Maintaining Intercoms, CCTV, Access Control and Alarm Security Systems to Strata Buildings, Hotels, Clubs, Pubs and other commercial clients.Who We Require:There are 2 roles we are looking to...
-
Install / Service Technicians - Security
1 day ago
Sydney, New South Wales, Australia ACRWORLD Full time $90,000 - $120,000 per yearMy client is looking for qualified Install and Service Technicians to undertake work on large scale commercial and government contracts across the Sydney area.You will be responsible for Service, maintenance, minor works installation and commissioning of alarms, access control, CCTV, and associated systems.Ensuring customers receive the best service...
-
Security Technician
1 day ago
Sydney, New South Wales, Australia Austcorp Executive Full time $90,000 - $120,000 per yearCompany National leading business with an exciting opportunity to join a close knit team as an Electronic Security Technician. We have various roles available - Service, Install, Projects all available. They are looking for a candidate with proven experience in the security industry that is technically adept with a strong customer focus and enjoys working...
-
Security Technician
3 days ago
Sydney, New South Wales, Australia Bennelong Energy Services Pty Ltd Full time $90,000 - $120,000 per yearAbout usBennelong Energy Services Pty Ltd is a fast-growing company, employing 50 talented team members across NSW, VIC and ACT to provide electrical, security and EV charging services.Bennelong Energy Services Security Department specialises in the design, installation, maintenance, and service of Electronic Security Systems throughout the Government,...
-
Security Technician
3 days ago
Sydney, New South Wales, Australia AustCorp Executive Full time $100,000 - $130,000 per yearJob detailsPosted 26 August 2025 Salary$100,000 - $130,000 + Vehicle + Super LocationSydney Job type Discipline Reference CompanyJob descriptionNational leading business with an exciting opportunity to join a close knit team as an Electronic Security Technician. We have various roles available - Service, Install, Projects all available.They are looking for a...
-
Service Technician
3 days ago
Sydney, New South Wales, Australia Elecdata Australia Pty Ltd Full time $60,000 - $90,000 per yearCompany DescriptionElecdata has been providing telecommunication and electrical services to the New South Wales commercial and government sectors for over 28 years. Due to recent expansion into the security sector and with contracts with councils and educational institutions we are seeking qualified security technicians to join our team and be exposed to...
-
Electronic Security Technician
1 week ago
Sydney, New South Wales, Australia INFORMATIVE PROPERTY SERVICES PTY LTD Full time $60,000 - $120,000 per yearWho Informative Is:Informative Security has been in the industry for over 24 years and our work area spans over the Sydney Metro area Installing, Servicing and Maintaining Intercoms, CCTV, Access Control and Alarm Security Systems to Strata Buildings, Hotels, Clubs, Pubs and other commercial clients.Who We Require:There are 2 roles we are looking to fill.One...
-
Security Installation Technician
1 day ago
Sydney, New South Wales, Australia Comtex Group Full time $80,000 - $100,000 per yearDeliver hands-on security installations across Sydney with a role that values independence, accountability, and quality workmanship.About UsComtex is a leading provider of integrated electrical and security solutions across construction projects in Australia. We are seeking an experienced Security Installation Technician to lead the delivery of commercial...
-
Security Officer
1 day ago
Sydney, New South Wales, Australia MSS Security Full time $60,000 - $90,000 per yearAbout the Company As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at 4 on 4 off rotating roster | Mix of day & night shiftsOnsite...
-
Security Officer
1 day ago
Sydney, New South Wales, Australia MSS Security Full time $60,000 - $120,000 per yearAbout the Company As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at 4 on 4 off rotating roster | Mix of day & night shiftsOnsite...