ITSM Governance Lead

2 weeks ago

Canberra n Capital Territory, Australia Talent Full time $120,000 - $180,000 per year

ITSM Governance Lead | Service Management | Multi-Supplier Delivery

  • Location: Canberra, ACT
  • Clearance: NV1 Security Clearance (Mandatory)
  • Contract Length: 12 months + 2 * 12 months extensions (Based on the discretion of the Department)

About The Position
We are seeking an experienced ITSM Governance Led to drive the uplift, governance, and continuous improvement of enterprise-wide service management practices. This role is central to embedding strong ITSM governance, ensuring supplier performance accountability, and aligning IT services with business outcomes in a multi-supplier environment.

Key Responsibilities Of The Position

  • Lead the design, implementation, and uplift of enterprise ITSM frameworks.
  • Establish and govern service delivery and accountability across multiple internal and external suppliers.
  • Develop and maintain the ITSM governance model, including policies, processes, and SLAs.
  • Oversee service reporting frameworks, ensuring accurate dashboards and insights into compliance, performance, and service maturity.
  • Chair governance forums and build collaborative relationships with service providers and business units.
  • Drive continual service improvement and customer-focused service management practices.

What We Are Looking For

  • Extensive ITSM leadership experience, with expertise in governance and cross-supplier service integration.
  • Strong understanding of ITIL principles and their application across the service lifecycle.
  • Proven ability to lead governance forums and engage with senior stakeholders to enforce accountability.
  • Experience developing ITSM policies, KPIs, and performance frameworks.
  • Advanced analytical and reporting capability, with proven ability to translate service data into actionable insights.
  • Strong communication and stakeholder management skills, ideally within government or highly regulated industries.

Desirable Skills & Experience

  • ITIL v4 Managing Professional or Strategic Leader certification.
  • Experience with ServiceNow or equivalent ITSM platforms.
  • Familiarity with Agile, DevOps, or hybrid delivery environments.

Why Join Our Client?

  • Work on a high-profile ITSM transformation program within a federal environment.
  • Influence enterprise-wide service governance and supplier integration.

To showcase your interest for the position, click on 'APPLY' on our website or for any further information, please contact Sanat Anmadwar on We look forward to seeing how your expertise can help us achieve excellence

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