ITSM Change

1 week ago

Canberra n Capital Territory, Australia Green Light Worldwide Full time $104,000 - $130,878 per year
  • Long Term Contract or Permanent
  • Canberra offices - onsite
  • October start

About the company:

Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.

About the engagement:

ITSM Change & Release Manager will oversee the planning, scheduling, and execution of software releases across various platforms. This role ensures that all aspects of the release process are well-coordinated, ensuring smooth deployments with minimal disruption to services. The Release Manager will work closely with development, operations, and project management teams to manage and improve the release lifecycle.

Role Responsibilities:

  • Led release activities across a large Agile program and is comfortable presenting to executives.
  • Experience in coordinating Change and Release Management activity across a portfolio or organisation.
  • Ownership and drive continuous improvement of the release process.
  • Communicate the scope and purpose releases, environment refreshes, release schedules, release status and escalation of issues and risks, while ensuring that the quality and integrity of releases are maintained.
  • Plan and facilitate release activities across development and testing, ensuring quality and timely deployments across all environments.
  • Maintain consistency of releases across sandbox environments, testing and external test environments.
  • Define and manage technical change control processes for release readiness criteria and ensure all changes meet readiness criteria prior to deployment
  • Build a pipeline of pending releases with the internal stakeholders
  • Define and agree Release and deployment plans with the customers
  • Working with account resources, primarily Project, Technical, Incident and Release Management to deliver client outcomes.
  • Operating proactively and successfully within a multi-vendor environment.
  • Delivering to the customer contract for Change and Release design and operation
  • Ensuring Project Managers and subcontractors comply with the company and customer Process.
  • Representing and implementing Release successfully for the customer's environment.

Your Skills

  • Extensive experience in or working with Change/Release/Incident Management/Project roles.
  • Willing to
    work after hours
    as required for afterhours deployments.
  • Release/Change reporting and compliance skills.
  • Demonstrated ability to coordinate cross-functional work teams toward task completion.
  • ITIL 4 Foundation Certificate, desirable.
  • Ability to exercise strong governance of process in high-pressure situations.
  • Experience in negotiating with key partners to achieve a win-win situation.

How to Apply:

Click APPLY or contact John – Senior Resource Manager on for a confidential discussion with Green Light Worldwide.

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