Manager, Capability Development

Manager, Capability Development

• Job number: 804629

• Primary position location: VIC- Melbourne CBD

• Category: Banking & Financial Services

• Category: Business Banking

• Category: People & Culture

• Work type: Permanent Full time

• Closing at: Nov :00 AEDT

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• Bring your exceptional leadership and Instructional / Learning Design experience to drive key initiatives that will have impactful learning and capability experiences for Business Bankers.
• Drive simplification and velocity in delivery through your disciplined execution focus
• You'll join a high-performing team, backing talented individuals

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Manager Capability Development, you will be part of the Business & Private Banking (B&PB) Enablement team, that's doubling down on customer obsession.

Each day, you'll go above and beyond to:

• Lead the design and development of effective learning, capability and knowledge management outputs.
• Lead a team of specialists including Instructional Designers, Technical Writers and Content Designers to design and develop engaging, impactful and measurable learning and capability experiences for B&PB colleagues.
• Partner with subject matter experts to identify learning needs and applies instructional design and adult learning principles to build multi-channel content that supports both our everyday business and transformation ambitions.
• Lead the identification, implementation and adoption of best-in-class learning and capability practices, frameworks and tools to achieve B&PB priority outcomes.
• Ensure learning experiences and content used to support B&PB colleagues is consistent, cohesive, high quality, and undertakes activity to ensure continuous improvement.
• Oversee the effective governance of learning, capability and knowledge content through the design and operation of frameworks, controls and monitoring.
• Partner with business leaders, capability peers and SMEs to understand the future pipeline of B&PB learning requirements and the resources required for design, development and/or delivery. Understand and apply appropriate learning technologies leveraging external learning and global best practice.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Demonstrated experience working in a similar Instructional / Learning Designer for a large-scale complex organisation preferably within Financial Services.
• Exceptional experience, knowledge and understanding of technical writing practices.
• Proven capability and understanding of Learning Management Systems.
• Demonstrated experience in designing multi-channel learning content and exceptional knowledge and understanding of contemporary (adult) learning principles, learning delivery methodologies, and learning technologies/learning software.
• Proven understanding of banking, core concepts and targeted outcomes.
• Demonstrated ability to lead stakeholders on the identification of desired learning outcomes and experience in consultation and working with diverse stakeholder groups.
• Extensive experience in managing teams to achieve identified objectives coupled with experience in leading continuous improvement activities.
• Proven continuous improvement mindset with curiosity to explore new tools and capabilities.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.