Retail Shop Coordinator

About the business

Fiercely proud of our unique Western Suburbs heritage – the Western Bulldogs have represented Melbourne's West, our geographic heartland, for over 100 years. Our famous Bulldog fighting spirit mirrors that of the West – where hard work and standing up for what you believe in matters. We are the team of the Mighty West, for the West, which has been ingrained in our club for many years. However, our story is no longer only defined by where we come from. Our horizons have lifted, unprecedented opportunities await, and with that there is a moment in time to evolve.

While some things change, some stay the same. Our Club still exists to bring people together and create lasting memories, as much as it strives to win premierships. It's about our people, and their shared passion for the red, white and blue. It's about ambition, pride, determination, and having a place to call home. We'll always be entrenched in our community, embracing the beauty and strength in its diversity. It's the story of what it means to be a Bulldog 'Through & Through'.

We strive to create an inclusive environment where all are celebrated and belong regardless of age, ability, gender, sexual orientation, religion or background. We are a child safe organisation committed to the safety and wellbeing of all children and young people. If you are looking to be a part of a committed and passionate team, the Western Bulldogs encourage you to apply for this fantastic role.

Your contribution to the team includes

This role will be responsible for providing exceptional customer service to all key stakeholders of the club and assisting in delivering smooth operations of the merchandise department including on site in store, online and on match days and events. It will also include system backend support, reporting and administration of retail software and platforms for eCommerce and daily operations.

Retail Operations – On Site

• Manage daily store operations, inventory, and visual merchandising.
• Lead retail staff to ensure excellent customer service and sales performance.
• Handle financial reporting and customer transactions.

Retail Operations – Game Days & Events

• Lead packing, setup, inventory, and operations of retail outlets at matches and events.
• Lead retail staff to ensure excellent customer service for fans and members.
• Manage financial reporting and merchandising for event days.

Retail operations – E-Commerce

• Assist Retail & eCommerce Lead with operation of Bulldogs Shop eCommerce site.
• Support online store operations including order fulfilment, stock management, promotions, customer service, returns, and auction logistics.

Skills and experience

• Desirable to have had previous experience in retail operations role
• Desirable to have had experience in leadership & coordination role
• Desirable to have completed formal tertiary qualifications in retail operations
• Drivers license & access to a vehicle
• Basic knowledge of eCommerce platforms – BigCommerce, Lightspeed X-Series, eStore Logistics or similar
• Basic Microsoft Office knowledge
• Experience with visual merchandising and display

What's on offer

• Additional Work Life Leave – provided to those who are required to work weekends
• Birthday Leave – a day of leave available in the week of your birthday
• Close to West Footscray Station with free onsite parking available
• Club membership – Free access to Western Bulldogs AFL and AFLW home games for you and your family
• Continuous learning & development – Array of paid and discounted professional training and development opportunities on offer
• Deals & Discounts with Club corporate sponsors – over 40% in some cases
• Parent friendly – Paid Primary and Secondary Carer's Leave available
• Wellbeing focus including – we support our staff to complete a proactive wellbeing plan, access to club gym, wellbeing sessions and activities across the year

How to Apply

Successful candidates will be required to hold a valid working with children check and a satisfactory national criminal history check.

If you are interested in working in a challenging yet extremely satisfying position, please select where indicated & attach your resume and a cover letter outlining your key attributes. Applications close at 5pm Friday 10 October 2025.

Western Bulldogs acknowledges that we reside on traditional lands of the Kulin Nation. We offer our respect to the Elders of these traditional lands, and through them to all Aboriginal and Torres Strait Islander peoples past, presenting and emerging. Western Bulldogs encourages Aboriginal and Torres Strait Islander people to apply.