Loan Writer

About us

For over 30 years Mortgage Choice has been at the forefront of Australia's mortgage broking industry, and under the ownership of global property technology business REA Group, this doesn't change. Mortgage Choice has a network of over 1,000 brokers and more than 750 franchises nationally and remains one of Australia's most trusted and recognised brands.

Mortgage Choice Wantirna and Eltham are one of the largest Mortgage Broking businesses in Victoria. This multi award winning business is family owned. Our team work across the  Eastern/North Eastern corridor of Melbourne with a combined experience of 150 years +. We have assisted thousands of clients with their property journey and financing requirements over many years. Our business remains in a growth phase, recently acquiring a fourth franchise.

We pride ourselves on delivering a service level that ensures we are seen as a trusted adviser for our clients thus ensuring the high levels of repeat business and client referrals from our existing clients. We currently have offices in Wantirna and Eltham and the owners of the business work in the business.

Key Selling points:

 Great Eastern suburb location

 Fun and diverse team environment with an empowered work culture

 Work for a respected name within the Financial Services Industry

 Opportunity to work alongside industry leading brokers

 A strong lead pipeline

 Flexible remuneration packages available

 Strong support team for processing, settlements and after settlement care

Who we're looking for

Reporting to the Owner & Senior Mortgage Broker, you will join a team of experienced and engaging Mortgage professionals, where you will be responsible for writing loans for existing and new clients ensuring seamless execution from start to finish and great outcomes for our clients. Previous experience in a similar (loan writing) role is a pre-requisite to be considered for this role.

 You will have exceptional written and verbal communication skills in order to convey terms in a clear and concise manner

 Strong research skills in order to shortlist the best home loan options for our clients

 Exceptional ability to listen, engage, and articulate problem solve, policy and scenario matters effectively with clients and lenders

 Strong experience in Loan writing in all areas including Payg and Self- employed scenarios and policies across many lenders (in a client facing role)

 Ability to lead the loan writing process end to end including interview, pre application, application and post approval. Inclusive of addressing exceptions, seeking solutions to lender inquiries or client scenarios.

 Proven ability to manage multiple tasks efficiently, work autonomously and be able to work to deadline

 Strong organisation and administration skills for Client file record keeping

 A collaborative and adaptable mindset with a drive to contribute to our team's success, helping drive forward our culture of continuous improvement

 Hold a Diploma in Finance and Mortgage Broking

 Whilst there is no weekend work, we ask for flexibility should a customer seek an after-hours call

What we're doing

Working under the Mortgage Choice brand as our Loan Writer / Mortgage Broker, you will help us look after our new and existing customers throughout all phases of their home loan life cycle to find them the right home loan option. Preferably you will possess a strong sales acumen to convert leads and referrals to residential loan applications. During the home loan process, you will provide an exceptional customer experience while you navigate through the journey. While no two days are ever the same, you will be doing the following:

 Provide exceptional customer service in a timely and accurate measure and responding to the needs of customers throughout all stages of the lending cycle

 Reach expected settlement targets while ensuring you have a high customer feedback rating

 Keep up to date with all administration needs eg. written documentation to be consistent with Mortgage Choice standards and industry compliance, and ensuring lender application forms and associated documentary evidence is accurately correlated

 Follow responsible lending obligations and privacy obligations

 Ensure upkeep of continuous development including but not limited to attending Lender accreditation sessions, maintaining industry CPD point score and ensuring accurate up to date knowledge of lenders products, policies and service levels

You'll use your excellent problem-solving skills and product knowledge to answer customer queries and maintain and develop strong relationships with internal and external stakeholders.