Enterprise Account Manager

Why Tyro? 

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers. 

It starts with You. 

Just like our customers, we're obsessed with the success of our people. So, when you come onboard, we'll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together  We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time. 

Step inside life at Tyro here.

The Enterprise Account Manager role in Tyro's Growth team manages our highest-value merchants as a trusted advisor—providing day-to-day support, ongoing consultation, and industry expertise to drive retention through cross-sell of Tyro products and solutions. You'll also own new business growth and onboarding of Enterprise merchants, explore new industry verticals, deepen customer relationships, and accelerate adoption of Tyro's omnichannel solutions.

What You'll Do

• Own growth targets (new business written) for the Enterprise portfolio—acquire new merchants and expand share.

• Onboard new Enterprise customers smoothly for a great first experience.

• Grow existing accounts: build early trust, drive adoption, and cross/upsell to multiple decision makers.

• Prospect new verticals and craft tailored go-to-market plays.

• Drive omnichannel adoption across your account network.

• Run ongoing discovery of merchant needs; translate into solutions by orchestrating Finance, CS, Product, Risk, Compliance, and Legal.

• Act as a trusted adviser to senior stakeholders; monitor and reduce churn with data-led action plans.

• Lead commercial negotiations (including rate analysis) to retain and expand accounts.

• Identify whitespace and partner with Product to scope and deliver enhancements.

• Analyse portfolio performance and present insights/recommendations to customers.

• Be the external face of Tyro's Enterprise AM capability and lift brand awareness with corporates.

• Make ROI-driven decisions; understand Tyro pricing models and profitability levers.

What You'll Bring

• Minimum 5 years' Account Management experience, preferably with a payments or technology focus

• Strong grasp of the merchant acquiring and banking products

• Highly organised, self-motivated, responsible and accountable.

• Thorough understanding of the various Tyro pricing models and product value propositions.

• Strong negotiator able to persuade prospects on value.

• Results driven with demonstrated business acumen, delivering outcomes for both Tyro and its customers.

• Strategic thinker able to help customers achieve their goals with the assistance of Tyro's Products.

• Understand the changing landscape of merchant acquiring and find solutions using the Tyro Product suite to solve for merchants.

• Be the face of Tyro at an Enterprise level, carrying themselves with professionalism at all times.

• Be aware of competitor activity and call necessary internal resources to defend from any loss of merchant.

What's in it for you? 

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You'll also receive: 

• A mix of in-office and remote working 

• Learning and career development opportunities 

• 16 weeks paid primary carers leave 

• 12 weeks paid secondary carers leave 

• Annual team-based volunteer day 

• Birthday Leave  

• Power Up Day (Additional day of leave) 

• Weekly team social events, snacks, craft beer and wine, ping pong and video games 

• Taco Tuesdays 

• Mental health and wellness initiatives 

• Novated leasing 

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you've got this far, then you might just be a great fit for us. Don't tick all the boxes above? That's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

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