Experience Director

5 days ago

Melbourne, Victoria, Australia Hannah St Hotel Full time $80,000 - $120,000 per year

Hannah St Hotel is an open door for those drawn to both the familiar and the unknown. Rooted in the creative energy and restless spirit of Melbourne, it's a place to find connection, culture, and comfort – a home for the curious, the inspired, and the in-between moments.

The Experience Director is responsible for curating and fostering a vibrant, engaging, and connected community within The Queensbridge Building. This role integrates premium concierge services with primary focus on innovative community development programs, ensuring residents and tenants experience a six-star hotel-style standard while benefiting from enriching lifestyle initiatives. The role also requires expertise in planning, stakeholder engagement, and project management to deliver impactful community experiences.

Key Responsibilities:

Community Engagement & Events

  • Design and deliver inclusive community programs, workshops, and events.
  • Collaborate with councils, service providers, and community groups.
  • Manage event logistics, sponsorships, marketing, and communications.
  • Monitor program impact and provide insights for continuous improvement.

Resident Concierge Services

  • Provide a warm and professional welcome to residents and visitors.
  • Support resident transitions and maintain high standards of safety and service.
  • Address concerns, encourage community rules, and escalate issues appropriately.
  • Enhance safety and security by proactively observing CCTV feeds and reporting any issues.

General Duties

  • Uphold building standards and legislative requirements.
  • Maintain detailed records and reports.
  • Observe operations and proactively identify safety/security issues.

What You'll Bring:

  • Strong interpersonal and organisational skills.
  • Experience in event planning, community development, or hospitality.
  • Ability to work independently and collaboratively.
  • A proactive, resident-first mindset.

Positioned within the Collection by TFE Hotels portfolio of independent hotels and brands in

Australia and New Zealand, Hannah St embodies the collection's commitment to quality design, exceptional experience, and connection to its community.

Discover Collection by TFE Hotels -

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