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Customer Service Representative

2 weeks ago

Mascot NSW, Australia Percepta Full time $40,000 - $60,000 per year

Do you have excellent customer service skills? Do you want to join a luxury brand?

Join our team as a Customer Service Representative and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs

What We Offer:

  • Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
  • Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
  • Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.

We are seeking Customer Service Representatives (CSRs) to support luxury brand vehicle owners with end-to-end service requirements, this could be booking a service or assisting with a breakdown. Your focus is to actively listen to customer needs/ concerns and document this in our case management system. With full training provided, you will be supported to ensure you deliver exceptional customer service and if required, escalate cases for assistance. Our priority is to have our customer back on the road swiftly.

Note- this is not a high-volume inbound call center, the focus is on the customer needs, building brand loyalty.

Your Role:

  • Proficiently manage incoming and outgoing phone calls using typical contact center technology.
  • Communicate verbally and in writing with internal and external customers.
  • Prioritize concern resolution and customer satisfaction.
  • Prioritize urgent matters while maintaining overall productivity.
  • Accurately input and retrieve relevant information in our Customer Relationship Management (CRM) system.

What You Bring:

  • Completed a High School Certificate
  • At least 1 year of work experience in a customer service role.
  • Communicates both verbally and in written correspondence at an above average standard.
  • Strong verbal and written communication skills;
  • Detailed listening skills;
  • Strong customer service, interpersonal, and relationship-building skills;
  • Time management and ability to prioritize projects and customer needs;
  • Typing Skills (minimum 30wpm);
  • Knowledgeable in MS Office, Email, SMS and Chat

What You'll Get:

  • Monday to Friday role- No weekend work
  • Free onsite parking
  • Walking distance to Mascot train station
  • Tuition Reimbursement
  • Employee Assistance Program

Join us and embark on a fulfilling journey where every challenge is an opportunity to shine. Apply now and become part of our vibrant team