Care Choices Partner

Care Choices Partner | Central Coast, NSW | Aged Care Sector

On behalf of our client, a values-driven partner of aged care service organisations, we are seeking an experienced and strategic
Care Choices Partner
to join their team onsite in
Central Coast, NSW
.

Location:
Central Coast, NSW (Onsite)

Type:
Full-time, Permanent

Sector:
Aged Care | Community Health | Not-for-Profit

Role Statement

The Care Choices Partner plays a vital role in supporting older people and their families to navigate the care system with clarity, confidence, and compassion. Grounded in a person-centred approach, they listen closely to each client's unique needs, preferences, and goals to help them understand their options and make informed decisions about their care.

They provide practical, caring guidance through every step of the journey, from exploring services to securing the right care arrangement, while ensuring each client feels heard, supported, and respected.

Care Choices Partners also build and nurture strong relationships with care providers to ensure we can offer a comprehensive and current view of the care landscape. They bring sound judgment, knowledge, and professionalism to their work, while always striving to deliver an outstanding client experience. As part of a collaborative team, they contribute to the continuous improvement of our services and help grow My Care Journey's positive reputation across the sector.

Position Description

As the Care Choices Partner, you will be responsible for:

• Work closely with older people and their families to understand care needs, preferences and goals.

• Provide tailored advice on aged care options, including residential care, home care, respite, and NDIS supports.

• Support clients through the entire placement journey, from initial enquiry to transition, including attending tours and submitting applications or documentation on their behalf.

• Onboard new providers by gathering service details, negotiating partnership terms, and ensuring accurate system setup.

• Maintain up-to-date and accurate records of provider offerings, pricing, availability, and client interactions.

• Build and maintain strong relationships with care providers, assessors, referrers, and other key stakeholders.

• Collaborate with the internal team to improve service quality and client experience.

Key Competencies

• Customer Focus – Identifies and responds to client needs and maintains quality and service standards.

• Relationship Building – Builds trust and fosters positive, respectful relationships with clients, families, care providers, and stakeholders to support effective collaboration and long-term engagement.

• Persuasive Communication – Effective oral and written communications, distinguished by their positive impact and use of appropriate influencing behaviours.

• Sound Judgment & Integrity – Applies empathy, discretion, and practical judgment when supporting clients and navigating sensitive care decisions, always upholding confidentiality and ethical standards.

• Planning and Organising – Plans and schedules effectively and maintain effective controls and attention to detail to ensure timely delivery of services

• Driven for Results - Meets challenging objectives, initiates action, and commits to clear outcomes.

• Team Effectiveness - Works toward common goals in an open, collaborative, and inclusive manner.

Qualifications, Skills & Experience

Essential

• Experience in aged care, retirement living, disability support or healthcare navigation.

• Proven experience in a client-facing role within a high-trust environment (e.g. aged care, admissions, real estate, mortgage broking, NDIS, or similar).

• Strong customer service ethos with a commitment to delivering exceptional, personalised experiences.

• Outstanding communication skills — clear, compassionate, and confident across phone, email, and in-person interactions.

• Highly organised with the ability to manage multiple tasks, timelines, and client needs simultaneously.

• A problem-solver with sound judgment and a proactive, solutions-focused mindset.

• Strong attention to detail and ability to maintain accurate records and documentation.

• Tech-confident: comfortable using CRMs, cloud-based systems, and able to adapt to new technologies with ease.

• Works well independently and collaboratively as part of a close-knit team.

Desirable

• Knowledge of the Aged Care Act, CHSP, Home Care Packages, NDIS or other relevant legislation.

• Qualifications in aged care, nursing, allied health, social work, community services or similar.

• Understanding of the residential aged care and/or retirement living sector.

• Familiarity with aged care assessment processes and placement pathways.

Apply Now

If you're looking to make an impact in aged care, we welcome your application. Please submit your resume via LinkedIn for a confidential discussion.