Care Partner

Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people's lives by providing services which enable them to live with dignity and respect.

MSS has an opportunity for a full-time Care Partner to join our Home Care team based in Taree. The position is 38 hours per week, Monday to Friday (with the option of a 9-day fortnight).

Our Care Partners deliver exceptional services to our aged care clients under the Support at Home program, Commonwealth Home Support Program (CHSP) and via Home Care Packages (HCP). They empower client choice, contribute positively to health and well-being, and encourage active participation in the community. They also play a key role in planning and overseeing care service delivery across all support streams, including the Restorative Care Pathway, End-of-Life Pathway, and Assistive Technology and Home Modifications (AT-HM).

Tasks and responsibilities include:

• Care planning and coordination in line with Support at Home client care/help plans, CHSP and HCP requirements
• Financial and budget oversight
• Monitoring, conducting reviews and risk Management
• Relationship management and communication

Selection Criteria

Essential Qualifications and Requirements:

• Diploma-level qualification in Community Services, Aged Care, or Case Management, or equivalent experience.
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services.
• Solid understanding of the Support at Home Program, ACQSC Strengthened Standards, CHSP, HCP and aged care rights.
• Competence in interpreting clinical guidance and escalating appropriately.
• Skilled in using care management or client management systems.
• Current National Criminal History Check or willing to get one.
• Current provisional or full NSW Driver's Licence.
• Use of a reliable vehicle with current NSW registration and a minimum of third-party property damage insurance.

Skills and experience

• Experience in empowering clients to make choices and achieve health and well-being goals.
• Strong assessment, care/help planning, and care budget management skills.
• Experience liaising with external service providers and accessing referral pathways.
• High-level administrative skills, including proficient use of Microsoft Office and a willingness to use client databases/My Aged Care portal.
• Excellent problem-solving, interpersonal, and communication skills (written and verbal).
• Understanding of safe work practices and manual handling techniques.
• Experience supporting clients from diverse backgrounds.

Personal Attributes:

• Professional, compassionate, empathetic and person-centred approach.
• Ability to build trust with clients.
• Strong understanding of privacy and confidentiality.
• Able to work both collaboratively and autonomously.
• Excellent time management and prioritisation skills.
• Adaptable, flexible, and resilient.

What do we offer?

• Flexible working environment with a positive work culture
• Work for an award-winning community organisation with career development opportunities
• Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.
• Bonus leave (3 days p.a.; pro rata for part-time)
• Option of Fitness Passport discounted gym and pool membership

How to Apply

• All candidates must apply using the Seek online process.
• Applications must include a current resume and a cover letter that addresses each of the selection criteria above.
• Shortlisting and interviews will begin immediately, so early applications are encouraged.

Closing Date

The closing date for applications is 4:00pm 29 October 2025 however early applications are encouraged, and applications may close sooner if the position is filled prior.

Further Information

Please contact Jenny Anderson if you have any questions about the role.

Email: Phone:

For a full position description for this role please email:

We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.