Travel Advisor: Group Travel

4 days ago

Townsville, Queensland, Australia MyHoliday2 Full time $60,000 - $90,000 per year

About the role

Join our award-winning team at MyHoliday2 as a full-time Travel Advisor: Group Travel & Logistics in Townsville, QLD 4810. In this essential role, you will be responsible for providing exceptional customer service and booking unforgettable holidays for our valued clients.

Key Responsibilities:

  • Coordinate and manage travel logistics for organized groups, including flights, accommodations, transfers, and other ground arrangements.
  • Research, quote, and confirm airfares, using GDS systems or airline portals.
  • Make and manage group tour bookings, rooming lists, and allocations.
  • Collaborate with suppliers such as airlines, hotels, DMCs, tour operators.
  • Maintain detailed records for each group, including manifests, itinerary schedules, payment tracking, and documentation requirements.
  • Communicate effectively with clients, providing clear instructions, travel documents, and updates.
  • Manage changes, cancellations, name amendments, and emergency issues related to bookings.
  • Coordinate with internal team members (sales, operations, on-site staff) to ensure alignment and service continuity.
  • Support post-trip evaluations and reporting to identify areas for operational improvement.
  • Stay current on airline policies, visa and entry requirements, and group travel protocols.
  • Assistance to sales staff in taking new calls and driving new business
  • Stay informed about travel trends, new tour offerings and industry regulations

Education & Experience:

  • High school diploma or equivalent required; post-secondary education in travel, hospitality, or tourism preferred.
  • Minimum 2 years of experience in travel reservations, flight booking, or tour operations (group travel experience preferred).
  • Experience working with GDS systems (e.g., Sabre, Amadeus, Galileo) or airline/group portals.

Skills & Competencies:

  • Strong organizational and logistical coordination skills.
  • Exceptional attention to detail and accuracy in handling passenger data and schedules.
  • Clear and professional written and verbal communication.
  • Ability to manage multiple deadlines and work under pressure.
  • Proficiency with Microsoft Office (especially Excel) and CRM or booking systems.
  • Problem-solving mindset and ability to adapt quickly to changes or disruptions.
  • Knowledge of international travel regulations and group booking policies.

What we offer

  • Competitive salary package
  • Ongoing training and development opportunities
  • Employee discounts on travel products and services
  • Supportive and collaborative team environment
  • Opportunities for career advancement within the company
  • Opportunities for regualr overseas travel

About us

MyHoliday2 is an award-winning online travel agency dedicated to creating memorable experiences for our clients. With over 20 years of industry experience, we pride ourselves on our exceptional customer service, expert knowledge, and commitment to helping our customers discover the world. Join our dynamic team and be a part of our continued success.

Apply now to be our next Travel Advisor. Please apply with your resume and a detailed cover letter outlining your experience and why you want to join our travel mad team

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