Platform Support Analyst

6 days ago

Sydney, New South Wales, Australia Mason Stevens Full time $90,000 - $120,000 per year

About Mason Stevens

Mason Stevens is a leading provider of integrated wealth platform technology, that uniquely focuses on investor portfolio outcomes. More than just an administration platform, the innovative technology, paired with experienced investment specialist support, empowers advisers to deliver on their clients' investment objectives via an unconstrained investment universe, and backed by exceptional client service.

Established in 2010, Mason Stevens is privately owned with circa A$8 billion of funds under administration and management. Led by some of Australia's most experienced finance and investment professionals, with over 80 staff nationally in Sydney and Melbourne.

About the Role

We're looking for a Platform Support Analyst to join our Platform team.

In this role, you'll be central to the stability and performance of the Mason Stevens platform ecosystem. You'll be responsible for supporting, maintaining, and enhancing the suite of business applications that underpin our platform. Your work will help ensure these critical systems run smoothly, efficiently and continue to meet the evolving needs of the business.

Key Responsibilities:

Support

  • Manage all internal tickets relating to vendor platforms
  • Analyse issues, and assist in deriving short term solutions and documenting longer term solutions
  • General troubleshooting of day-to-day issues
  • Scheduling and monitoring daily process jobs, acting on issues
  • Vendor liaison and vendor performance management
  • Maintain Platform Support knowledge repository

Other

  • Maintaining and updating technical instruction manuals, policies, and procedures
  • Testing platform prototypes, upgrades, or updates
  • Training business users on core systems

Required Skills, Knowledge and Attributes:

  • Deep understanding of financial portfolio management, trading execution, portfolio analytics and account administration
  • Experience in issue triaging, root cause analysis, and solving complex application issues
  • Ability to juggle multiple issues simultaneously in a fast-paced high-pressure environment
  • Knowledge of Software Development Life Cycle (SDLC)
  • Willing to work on weekends and/or after hours when necessary
  • Excellent verbal and written communication skills
  • Have a client-first attitude, and high attention to detail in resolving issues

Desired Skills and Attributes:

  • Understanding of financial regulations and compliance requirements
  • Up-to-date knowledge of scripting, coding and application software
  • Experience with change control and system upgrades

Qualifications:

  • Tertiary degree, IT related discipline (preferred)
  • 2-4 years plus experience in a financial institution (preferred)

Life at Mason Stevens

At Mason Stevens, relationships matter to us, and by leaving our egos at the door, we can realise remarkable outcomes whilst supporting each individual to realise their potential.

We are committed to building and maintaining a diverse and talented team, backed by the belief that it is only by working together, that we will achieve our purpose; helping our Clients to realise better tomorrows.

We believe in keeping our 'minds wide open' and empowering people with the resources and trust needed to make a meaningful difference. We know an idea can only change lives if it happens, and value the kind of people who believe in being the change they seek and see opportunity in challenge.

Above all, we know you will be a great fit for us if you value people, show kindness and play fair.

Kindly note that Australian full work rights are required for this application.

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