Platform Support Analyst

7 days ago

Sydney, New South Wales, Australia Mason Stevens Full time $90,000 - $120,000 per year

About Mason Stevens

Mason Stevens is a leading provider of integrated wealth platform technology, that uniquely focuses on investor portfolio outcomes. More than just an administration platform, the innovative technology, paired with experienced investment specialist support, empowers advisers to deliver on their clients' investment objectives via an unconstrained investment universe, and backed by exceptional client service.

Established in 2010, Mason Stevens is privately owned with circa A$8 billion of funds under administration and management. Led by some of Australia's most experienced finance and investment professionals, with over 80 staff nationally in Sydney and Melbourne.

About the Role

We're looking for a Platform Support Analyst to join our Platform team.

In this role, you'll be central to the stability and performance of the Mason Stevens platform ecosystem. You'll be responsible for supporting, maintaining, and enhancing the suite of business applications that underpin our platform. Your work will help ensure these critical systems run smoothly, efficiently and continue to meet the evolving needs of the business.

Key Responsibilities:

Support

  • Manage all internal tickets relating to vendor platforms
  • Analyse issues, and assist in deriving short term solutions and documenting longer term solutions
  • General troubleshooting of day-to-day issues
  • Scheduling and monitoring daily process jobs, acting on issues
  • Vendor liaison and vendor performance management
  • Maintain Platform Support knowledge repository

Other

  • Maintaining and updating technical instruction manuals, policies, and procedures
  • Testing platform prototypes, upgrades, or updates
  • Training business users on core systems

Required Skills, Knowledge and Attributes:

  • Deep understanding of financial portfolio management, trading execution, portfolio analytics and account administration
  • Experience in issue triaging, root cause analysis, and solving complex application issues
  • Ability to juggle multiple issues simultaneously in a fast-paced high-pressure environment
  • Knowledge of Software Development Life Cycle (SDLC)
  • Willing to work on weekends and/or after hours when necessary
  • Excellent verbal and written communication skills
  • Have a client-first attitude, and high attention to detail in resolving issues

Desired Skills and Attributes:

  • Understanding of financial regulations and compliance requirements
  • Up-to-date knowledge of scripting, coding and application software
  • Experience with change control and system upgrades

Qualifications:

  • Tertiary degree, IT related discipline (preferred)
  • 2-4 years plus experience in a financial institution (preferred)

Life at Mason Stevens

At Mason Stevens, relationships matter to us, and by leaving our egos at the door, we can realise remarkable outcomes whilst supporting each individual to realise their potential.

We are committed to building and maintaining a diverse and talented team, backed by the belief that it is only by working together, that we will achieve our purpose; helping our Clients to realise better tomorrows.

We believe in keeping our 'minds wide open' and empowering people with the resources and trust needed to make a meaningful difference. We know an idea can only change lives if it happens, and value the kind of people who believe in being the change they seek and see opportunity in challenge.

Above all, we know you will be a great fit for us if you value people, show kindness and play fair.

Kindly note that Australian full work rights are required for this application.

  • Senior Business Analyst

    1 day ago

    Sydney, New South Wales, Australia Hawksworth Full time $165,000 per year

    Senior Business Analyst (Tax reporting platform) - $165k + super.Permanent position - 3 days a week in the officeHybrid working - Sydney CBDWe need a BA with extensive experience supporting aTax Reporting platform. Is this you??You will help deliver innovative solutions for custodians, tax advisers, investment trusts, and superannuation funds.Our client are...

  • Investment Analyst – Wealth Platform

    1 day ago

    Sydney, New South Wales, Australia Macquarie Group Full time

    Our Investment Governance team supports Macquarie's Investment Platform business (Macquarie Wrap) within our Wealth Management business. The Investment Platform business has around $120 billion in funds under administration.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global...

  • Technical Support Analyst

    1 day ago

    Sydney, New South Wales, Australia Private Advertiser Full time $60,000 - $80,000 per year

    This large global investment manager is a blue chip brand and an employer of choice.An opportunity has arisen in the Technology Customer Support Department for a Technical/Customer Support Analyst to delivering exceptional customer service across multiple channels, including live chat, phone, and community platforms. This position is responsible for...

  • Analyst / Associate – Real Estate Private Equity | Sydney-Based | Global Investment Platform

    2 weeks ago

    Sydney, New South Wales, Australia Platinum Pacific Partners Full time $90,000 - $120,000 per year

    Analyst / Associate – Real Estate Private Equity | Sydney-Based | Global Investment PlatformJoin a global private equity platform with over US$9bn AUM and a leading presence in Asia-Pacific real estate investing.Be part of the founding Sydney team, offering rare exposure to early-stage office build-out and high-impact investment work across Australia,...

  • Power Platform Developer

    1 day ago

    Sydney, New South Wales, Australia TalentWeb Consulting Full time $80,000 - $120,000 per year

    A unique opportunity exists for an experienced Power Platform Developer to join a collaborative team supporting a large-scale national regulatory IT system used by government stakeholders across Australia and making a positive change in education.  In this role, you'll work across the full software development lifecycle -designing, building, and...

  • Level 2 Network Support Analyst

    1 day ago

    Sydney, New South Wales, Australia Genisys Australia Full time $90,000 - $120,000 per year

    Network Support Analyst (Level 2)We are seeking a Network Support Analyst to join our team. In this role, you will be responsible for supporting and maintaining our customer's network infrastructure and provide technical support. This is an excellent opportunity for someone with strong foundational networking skills who is eager to grow and take on more...

  • Customer Support Analyst

    1 week ago

    Sydney, New South Wales, Australia SAFETYCULTURE Full time $60,000 - $120,000 per year

    Customer Support Analyst - Bilingual English/MandarinSydneySupport – Product Support /Full-time Permanent /HybridApply for this jobSafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a...

  • Power Platform Developer

    1 day ago

    Sydney, New South Wales, Australia Talenza Full time $80,000 - $120,000 per year

    Role: Power Platform DeveloperBand: 6/7Contract Length: 8-month FTCLocation: Sydney/WFH FlexJoin our Federal Government clients Regulatory Systems team and play a key role in the development, enhancement, and support of a National Program. You'll work across the full software development lifecycle, building scalable applications and solutions using Microsoft...

  • Technical Support Analyst

    1 day ago

    Sydney, New South Wales, Australia Arctic Wolf Full time

    At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we...

  • Customer Support Analyst

    1 week ago

    Sydney, New South Wales, Australia SafetyCulture Full time $60,000 - $100,000 per year

    SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement SafetyCulture is...