Manager, Commercial Performance

Job Description

• Influence Personalisation and Experimentation leadership decisions in Qantas Loyalty
• Drive collaboration across multiple disciplines with a focus on commercial performance
• Permanent, full-time role based at Mascot Head Office

At Qantas, we are constantly planning for tomorrow, leveraging innovation to stay responsive and relevant in an ever-evolving industry. As a Qantas employee, you're already helping us to embody the Spirit of Australia each day. And with this role, there's a real opportunity for you to showcase that Spirit in new and exciting ways – while taking your career to exciting places as well.

As the Manager, Commercial Performance (Personalisation and Experimentation) you will be responsible for managing and evaluating the proposed and ongoing benefit of personalisation and Experimentation within Qantas Loyalty. This role plays a pivotal role within the new Personalisation and Experimentation (P&E) team to deliver the expected benefits of the Loyalty 2030 stretch targets. This role is responsible for assessing, identifying and prioritising business opportunities, supporting the Senior Manager, Personalisation and Strategic Growth on the business strategy, performance measurement, strategic growth initiatives and member experience optimisations.

You will work closely and strategically with all of Loyalty's commercial stakeholders across Financial Services, Retail and B2C to oversee the benefits driven by P&E. You will have advanced commercial modelling skills, strong understanding of loyalty revenue levers to implement strategic decision making to support the delivery of the Personalisation and Experimentation strategy, in addition to driving positive outcomes across Loyalty and Qantas airlines. This role involves managing various business stakeholders and communication effectively at an executive level.

Core to this commercial leadership role is partnering with external partners to drive commercial thought leadership in the development of business strategies, lead opportunity development and support initiative delivery, which are critical to achieving Personalisation and Experimentation OKRs and business objectives.

What You'll Bring:

• 7 years' experience in a commercially focused role (Finance, Commercial, Analytics)
• Tertiary qualifications in relevant discipline (Commerce, Business, Finance)
  CFA/CPA/equivalent qualification
• Advanced commercial modelling skills
• A structured and lateral thinking style with the capability to quickly understand and
  apply new concepts
• Excellent interpersonal and communication skills, both written and verbal, with the
  ability to effectively liaise with Qantas management, and senior executives of external
  partners.
• Ability to read and interpret commercial contracts.
• Ability to administer numerous projects simultaneously and an ability to work to tight
  deadlines

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today

Applications Close: 10th June 2025