Service Delivery Manager

3 days ago

Bokarina, Queensland, Australia Endeavour Foundation Full time $80,000 - $120,000 per year

Endeavour Foundation is one of Australia's largest employers of people living with disability.  Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work.  Our purpose is simple – make possibility a reality.

Make an Impact

We have an exciting opportunity for an experiencedService Delivery Managerto lead a portfolio of Homeservices in the Sunshine Coastregion. You will guide your teams in assisting clients according to their NDIS plans and goals, with our services operating 24 hours a day, 7 days per week. This key role involves not only overseeing operations but also guiding and motivating a dedicated team. This is a Permanent, Full-Time opportunity, offering a chance to make a lasting impact on our community and foster growth within your team.

Your strong leadership will create and maintain a person-centred team environment where your team will identify and solve problems to ensure that the people we are supporting are living their best lives and fulfilling their personal and other goals.

Other duties will include:

  • Maintaining knowledge of Endeavour Foundation's full suite of service offerings and implement strategies to identify and maximise opportunities to increase revenue and profitability.
  • Leading, guiding and supporting direct reports in the resolution of escalations and concerns from families/carers/advocates.
  • Developing and retaining a qualified workforce within the Portfolio to ensure teams are committed to person-centric supports, social inclusion, and establishing a professional relationship with individuals.
  • Building the portfolio as a centre of excellence in the provision of disability accommodation services.
  • Encouraging innovative and integrated approaches to improving the quality of service and streamlining work processes.

What you will bring to the role

  • Minimum qualification of a bachelor's degree in human services or related field.
  • Demonstrated knowledge and understanding of the National Standards Disability Services and Quality & Safeguarding Framework, funding and organisational structure.
  • Minimum 2 years proven experience successfully managing a diverse team.
  • Demonstrated experience in coaching individuals to provide person centred supports, including to people with complex requirements to achieve set outcomes and desired behaviours within the workplace.
  • Experience with successfully managing site-based services within a related industry, such as the Disability Sector.
  • Outstanding phone manner and ability to be contactable in emergency/crisis situations within standard business operating hours.
  • A current driver's licence and a reliable vehicle with comprehensive insurance as local travel will be required.

Benefits and perks

  • Salary Packaging Benefits, package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you
  • In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
  • An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
  • Discounted family gym memberships through Fitness Passport.
  • Discounts on Corporate Private Health Insurance Plans, white goods and appliances.
  • Paid Parental Leave.
  • Free flu vaccinations.
  • Competitive Remuneration.

Intrigued?We'd love to hear from you.Please click "apply"to submit your applicationand join #TeamPossible today

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.

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