Team Leader

Lead a high-performing customer service team delivering meaningful impact
- Drive service excellence within a values-based, for-purpose organisation
- $84,000 total remuneration + salary packaging + flexible work options

**Make possibilities a reality for people with intellectual disability.**

Join Endeavour Foundation as we transform inclusive employment outcomes across Australia.

**What is Inclusive Employment Australia (IEA)?**

Inclusive Employment Australia (IEA) is a national employment program led by Endeavour Foundation that empowers people with intellectual disability to prepare for, gain and sustain meaningful open employment. It focuses on person-centred support, employer engagement, and creating lasting inclusion in the workforce.

**About the Role**

As the Team Leader - Customer Care, you will lead a dedicated team supporting people with disability to access meaningful employment through the Inclusive Employment Australia (IEA) program. You’ll oversee daily operations, coach your team to deliver person-centred service, and ensure a seamless, responsive experience for our customers. Your leadership will drive quality, compliance, and continuous improvement while fostering a supportive, inclusive culture aligned with Endeavour Foundation’s purpose.

**What you’ll be doing**

As Team Leader, you’ll be responsible for:

- Coaching, developing and inspiring your team to consistently deliver excellent customer service.
- Monitoring customer interactions and managing escalations to ensure timely resolution.
- Driving continuous improvement in service delivery and compliance with contractual and legislative requirements.
- Managing day-to-day operations, including workflows, KPIs, office coordination and site presentation.
- Collaborating with stakeholders to foster inclusive community connections and support networks.

**What you’ll bring**
- Proven leadership experience in customer service, employment services or a related sector.
- A values-led approach to coaching, motivating and performance-managing teams.
- Outstanding interpersonal and communication skills.
- Strong time management, resilience and adaptability.
- A commitment to safety, inclusion, and continuous improvement.

**Benefits and Perks**
- Salary Packaging Benefits Package up to $15,900 of your annual salary tax free.
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
- Two weeks paid training and onboarding.
- An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
- Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.
- Discounted family gym memberships through Fitness Passport.
- Paid Parental Leave.
- Reward and Recognition Program.
- Endeavour Foundation_ is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality. _